Hahn's Bakery Midwest LLC — Restaurant in St. Charles

EDITED TO ADD:

someone clearly read my review because magically all hours changed to them closing at 6 rather than 6:30. Yet no apology or response. Poor customer service once again. Will not be back.

Either the hours on Google and all websites are wrong or your workers decide to close early. Website said they were open until 6:30. I showed up at 5:50 to pick up some items. I normally pick up between $40-$50 worth of items every time I stop by since our family loves everything so much. $40-$50 may not be a lot to some but it seems substantial to us. That said I showed up at 5:50. Everything was removed from the cases. 3-4 workers were standing behind the counter. I asked if they were open. They said “2 minutes left”. Which didn’t make sense. The website said 6:30, which would be 40 min. And if the hours changed and it was 6, I would have had 10 min. I asked if I could still get items. They made a face like I was bothering them. I said Nevermind and walked out. They didn’t say anything and now have lost a customer. The bakery is delicious. But the workers make it very clear they don’t care about anyone’s business. They closed early. Or the hours aren’t correct. Either way poor...

I’ve liked Hahn’s bakery and we’ve had mostly pleasant experiences. Unfortunately this week has been awful customer experience. My husband went Monday at 9 am which is posted as their opening time. He waited for almost half an hour and no one was there at all and the bakery remained closed. So, we thought oh maybe something happened. The next day, we came and wanted cinnamon rolls and were told they will have it Thursday. When asked about why they weren’t open on Monday, no answer. Again, we came back today Thursday and guess what no cinnamon rolls. We were told cinnamon rolls are only sold Fridays, Saturdays and Sundays. We have been to the bakery on Mondays before and have bought cinnamon rolls but I guess no cinnamon rolls this week at all. Every single time also before we came, we tried to call to make sure they are open or they have what we are looking for and no answer. What is the point of putting down a phone number if nobody answers it at all. They claimed they were too busy to answer phone calls. We have wasted going back and forth for three days this week and we will not be coming back to try...

The negative reviews of this bakery are likely from people who are used to the extremely poor quality of most bakery goods you can get in the US these days. These are the same people who eat at chain Italian restaurants, and when they go to Italy complain that the food was bad. If you are this type of person there is no help for you and I would suggest not going here. For the rest of us read on.

We lived in Europe for a long time and this bakery is on par with those, with an American twist. The bread is excellent and the donuts are to die for, the best I've had. For the bread I have not found another place in the area that has the real deal like this bakery has. My grandfather was a Polish immigrant bread baker, so I know what I'm talking about. Thus I was shocked to see that someone posted that the donuts/bread were bad and had to write this review.

If we let these excellent places fall into the big chain tasteless abyss, we will forever loose our culinary link with Europe, and be doomed to eat horrible bread forever, not realizing its actually horrible in the...