Granite City Food & Brewery — Restaurant in St. Cloud

I've been here multiple times in the past with many of my friends for brunch, but this last experience will make it my last. Last Sunday, my boyfriend and I wanted to spend our two year anniversary and decided it would be a nice day to go to brunch. The sun was out so we went for a brunch out on the patio. Two different servers were outside upon being seated. But 10 minutes went by and during those 10 minutes, I made eye contact with both servers multiple times. Both servers also went to tables directly next to us that were already there and serviced them. My boyfriend and I are very understanding, but we noticed they were not too busy, so we wondered what was taking so long. After 15 minutes, my boyfriend finally got up and went to the front to let them know we have not had service yet. He comes back and after a few more minutes, another couple gets sat outside three tables away from us and after 2-3 minutes of waiting, they get serviced by one of the two servers I've been seeing going to the other tables. Another couple gets sat a few tables away and after a few more minutes, they also get service. They get their drinks, their cinnamon rolls too. This is when I finally get up and went to the host to ask where our server was and whoever I talked to there seemed not to care at all. They asked where we were sitting then said "sorry, don't know" and that was when one of the bussers came up to me and said that our server had finally come. I came back to the table and we finally got to order some waters and our cinnamon rolls. Although I do like the food and the rolls are the best part for me (don't really have a lot of vegetarian or vegan choices), I will not be coming back here again. I am a server myself and I tried to be understanding, but if the server that is supposed to serve us ignores us knowing full well we are there, is not busy, serves other people only 2-3 minutes after they sat, and we wait almost 30 minutes to even get waters... that is really suspicious to me. Mind you, both of us have brown skin and I have a lot of tattoos, and the two couples that got sat after we were, had white skin. I pray that was not the reason for us not being serviced, but it is starting to look and...

My husband and I met a good friend here for dinner tonight around 6 pm. Our previous experiences at this restaurant have been really good. Tonight, not so much. My friend has stage 4 pancreatic cancer and doesn't have long to live. We wanted tonight to be really special for her. We were greeted promptly by a male host and we were led to our table by a female host. I didn't catch her name but she was tall, young and had long, dark hair. The table she brought us to was a high top table. My friend has experienced a lot of pain with the cancer and I walk with a cane. My friend didn't think she could comfortably sit at a high top table, nor did I, so we asked the hostess if a booth was an option. She looked at us with what I can only describe as extreme frustration, gave a bit of a huff and without saying a word, walked back to the hostess station. We weren't sure if we should follow her or not. She made some entry on a device at the hostess station and came back to us. She said "follow me" and led us to a booth. She gave us menus and I said, "I'm sorry for the inconvenience." She gave no response, just a bit of a dark stare, then walked away. Throughout the course of our meal we saw her walking through various parts of the restaurant. My husband said, "That's someone who truly doesn't like her job and isn't afraid to let everyone else know it." Our server (Mara) was completely different. She was genuinely friendly and I could tell she cared about us as customers. My friend and I had the turkey sandwiches. They were delicious, as was the soup and salad. Our fries were cold. My husband's burger was cooked medium rare. He ordered it medium well. The atmosphere was lively and we thought Mara was excellent. She is a real asset to your business. The hostess, on the other hand, might want to look for a job she likes better. It's no fun to spend hard earned money at an establishment with an employee who acts like her customers are a big bother. I am a former restaurant owner and know the importance of treating...

I work across from Granite City so myself and coworkers frequent Granite City for cocktails and Appetizers quite often. In these instances we've had smaller groups and have had great service. So naturally when my mother in law suggested we use them to host our grooms dinner, I instantly agreed! We scheduled the dinner with them two months in advance and gave them a head count of 35 people. When the day came we had exactly the count we told them, but the service was severely lacking. There was only two servers for all 35 of us, we sat for a good 30 min and were only checked on for drink refills once. We ended up going to the bar to order drinks because it was faster than our servers. When I brought this up to the servers attention and very politely asked that we be checked on more often, I was told they were short staffed and very busy. The soup that was served before dinner didn't all come at once, so not everyone was served at the same time, which I felt came across rude. I took three trips with at least 10 min in between just for everyone to get soup. The dinner time was set at 5:00 when we scheduled with them. We did not get food till 7:30. When we got our food the steaks were cooked incorrectly for a majority of our party. While I can understand being short staffed I feel the manager should have either explained that to us upon sitting down and then should have been helping his/her staff. Or I feel my mother in law who graciously paid for the dinner should have been notified of the situation before we arrived so we could have had the choice to have hosted the dinner party elsewhere. They knew a party of 35 was coming for two months, they should have been prepared. I was sorely disappointed with the service. They did offer my mother in law a discount but since they already add gratuity onto the total it really only ended up knocking off the tip portion...