Blue Heron Coffee — Restaurant in St. Michaels

I recently visited this café, and unfortunately, the experience was very disappointing. Upon entering, the woman at the front was quite rude. My companion and I ordered two chai lattes, and we were overcharged. I recommend anyone visiting this place to carefully check their bill.

When placing my order, I politely asked for no ice, and instead of accommodating my request, she said, "Oh, I already made it," even though she clearly hadn't finished making the drink. She could have easily removed the ice but chose not to, which felt unprofessional and dismissive. Customer service was absolutely lacking.

To make matters worse, the café was visibly unclean. The restroom was disgusting, with poor hygiene standards that made me question how the place is operated. The rest of the store wasn’t much better!!

Despite the poor service, we left a $7 cash tip, choosing to respond...

I know this is a late review...but I visited (St. Michael's) Blue Heron Coffee on July 11th. The place is very cute and quaint. Who knew that they roasted their coffee in-house, small batches?!?!...I had to try!! I can't remember what the flavor/roast of the day was...but it was good! I met Heather and Jay (owners), who were very friendly and accommodating (as I asked a lot of questions). I became super excited to notice that they have a coffee named When Doves Cry...and I LOVE Prince!!! As Jay learned of my love of Prince, the next thing I knew Prince was playing in the coffee house!! They are so cool! I purchased some coffee and other items. I will definitely be back. Great coffee, food, and...

This is one of those slightly hidden gems that you need to know about.

Coffee, literally FRESH ROASTED on the premise,and many different bean varieties to choose your favorite tasting coffee from. You wont be disappointed. A short wait, fresh muffins, and an outdoor seating area for summertime fresh air.

Real Baristas are hard to find, typical high volume chains have taken away the experience and replaced it with lies, lines and coffee that can be MONTHS old... NOT HERE!!

Fresh beans, fresh roasted, fresh ground, proper water temperature and the knowledge of REAL COFFEE.

If you say you like REAL coffee and dont stop here. Youre a loser and a liar....