American Holiday — Local services in St. Michaels

The customer service here is about as bad as it gets. I ordered two chairs here by phone after a visit to the store. I was never sent or emailed a receipt. I was called and told my chairs my chairs had arrived, when I asked to schedule delivery I was told I had not paid for that service when I had. Fast forward a month, I had not heard from the store, manager was unresponsive on his cell and no one ever answered the store number. Finally, I demanded a refund and was told that no refunds were allowed as it stated on my receipt (I had no receipt) and they jumped to get them delivered the next day to avoid further issue. When the chairs arrived, I accepted delivery and noticed the following day that the backing was already separating due to faulty upholstery. This establishment is an embarrassment for a store that promotes itself as a fine furniture store. Would never shop here again myself and recommend no one reading this...

My wife and I recently spent a large sum of money in the store on furniture upon moving to the area. My mother in law recently spent about $50 dollars on two small bags as a gift for us. We did not like them so she tried to return them a few days later. She was told that they are holiday items and non refundable, although she had no idea they were holiday items when she purchased them. She explained the situation and the clerk said she might be able to provide a store credit but the owner refused this as well. I think this demonstrates the general attitude of the ownership and it looks like others have had similar experiences. It makes me sick to think about the money that we already spent at this store. We will not be returning and would advise that others avoid this...

I bought a item in this store and went back a couple of days to pick it up,was told the item was not for sale then told I could by it at a much higher price.I had hired someone to go pick up for me then still had to pay that person.I did receive my money back but wanted the item instead.How can you sell something and give me a receipt then say it’s not for sale a few days later?No matter who was to blame owner or employee never stood by sale.Bad business,will be calling...