Tawa Express — Restaurant in Stamford

Unfortunately no zero star option so have to assign one star which even they aren't worthy of. Horrible, appalling. Stay away and thank me later for saving you time, money, and your sanity and dignity. Have never felt more slighted anywhere as a customer, ever. This is what happened: I placed an order online, restaurant accepted the order on the app and updated pick up time to about 35 mins from then. Half an hour later at pick up time when I was pulling my car into their parking when I received a call from them, I was expecting the call was to say the order is ready for pick up, but they had called to say they don't have an item available and that they can't make it. I asked why didn't they let me know sooner, and politely asked to cancel the order and refund if they don't have what I ordered available. But the manager refused to cancel the order and insisted I pick up any another item instead(!), and tried to force me to pick up something I didn't want, for which I didn't comply. He then hung up saying " I'm not going to cancel or give your money back. I'm giving you a choice to pick up any other rice from our menu. Come in pick up anything else instead (of what I ordered). I'm not going to cancel, If you want your money back you can call the app and ask them. I don't care man" and put down the phone even as I was attempting to protest the unreasonableness of this!! I'm quoting verbatim. I spent the next half hour talking to the food delivery app's support to cancel an order the restaurant accepted but refuses to fulfill, but also refuses to cancel!!! And the least talked about the customer service attitude the better. The irony, I had added $3 (10%) tip as gratuity to be meted out this most unprofessional behavior from the restaurant's management. Please take you money and business elsewhere to where they do "care". I was robbed off my money (refund subsequently issued by the app will still take few days to credit back), time (half an hour of wait time, and then another half hour in redressal with the app's support to get them to cancel and give me a refund), left hungry having to belatedly place an order elsewhere, and above all left deeply offended. And let me iterate all of this was totally unprovoked and their dismissive words uncalled for. Unbelievable! Thugs. It's going to take me some to...

Were in town on business and one of our esteemed client recommended this restaurant for dinner.

Reached just before 6 PM and the place was empty. The manager/receiver showed little interest and just pointed to wherever we wanted to sit. When accepting our order not once did he ask about any special requirements or tempering the spiciness of the items. While we were there for almost 90 minutes were not once did he ever come back to our table to see if everything was ok or if we needed anything else. All his attention was devoted to three pretty ladies who had been tabled much later, after us.

Had to wave and ask him multiple times anytime we needed anything including cleaning up the table after the appetizers so we could have our dinner. The lady that brought out our food looked really miserable in what she was doing. So we have our food but waiting for the bread and clean plates. When asked, to get the same, we were told that she doesn't do that and someone else will get us what we need. Ordered desert (gulab-jamun - cheese balls dipped in sugary syrup) and two pieces wee cold, one at room temp and the 4th one burning hot. Didn't even care to heat them evenly.

Food itself was nothing to rave about, standard Indian fare.

Since we will be in the area for the next 8-10 weeks won't be returning to this place. For our weekly fix, will check out other Indian restaurants and hopefully a place that does want our business and appreciates having customers who come in to sit down and enjoy food.

• • • • • • No, would not recommend this place...

Nice place with decent music no one in restaurant as it was weekday. I ordered malai kofta and bread. The food was good but overpriced for the quality. When it comes to service I would say they have pretty bad service. First experience: When I requested for a spoon the server asked me to take the spoon that came with the curry. I have never seen any restaurant who suggested me use the same spoon that came with the curry. I would not imagine that would a great effort for cleaning up one spoon as the restaurant was empty.

Second experience: Malai kofta is served with rice as I ordered bread I did not eat rice and when requested for the to go box the server gave weird smile as if I was just taking the stuff for free. This was not acceptable.

Third experience: When I informed the manager about my experiences he was like not sure why this happened he never apologised initially for the poor service when I informed him that I would be writing up a review that is the time he apologised and said this is just a small issue and don’t give a bad review for this issue. I would consider this as a bigger issue and would also expect the restaurant to also consider this as a big issue.

Final experience: On my way out I was about to get some mouth freshener and I see the bowl filled with ants and when I informed the manager he said ants gets attracted towards candy.Seriously is that what you call hygiene. ...