Gnat's Landing Statesboro — Restaurant in Statesboro

We were there Sunday 9/10/2023, our server was Nicholas Y, our check number was #61, and this was the worst restaurant experience we have ever had. Our table of 5 adults was charged a 20% "large party gratuity" before we even got the bill. When it was time to pay, Nicholas held his little device close to his chest, quietly said our order total, we handed him our card, he tapped multiple times on his device, and then turned it around for us to manually type in the tip amount. We initially thought this was odd, since nearly every place uses these handheld devices for ordering and paying, so we have used them a thousand times, and we are usually given an option to tip 10%, 15%, or 20%. Our bill at this point was $37.16 and my husband just typed in $8 (because we are typically generous tippers). As I watched him enter the tip amount, I started running the actual numbers in my head, because all we ordered were buffalo chicken fingers, a side of mac, a side of pasta salad, and 2 sodas. I asked to see the receipt, which we were NOT offered, nor were we allowed to see BEFORE paying! That's when I noticed that we were ALREADY CHARGED a 20% "large party gratuity", tipped and EXTRA 8 DOLLARS ON TOP OF THAT, AND my husband was offered a to-go soda for which Nicholas charged us TWICE for!! As we relayed this information to the rest of our friends, they then noticed they had ALSO DOUBLE TIPPED AND WERE CHARGED TWICE FOR EACH TO-GO SODA!! This is absolutely outrageous! I have worked in the restaurant industry for 10+ years and have NEVER seen a "large party gratuity" added to a TABLE OF 5!! Regardless, we should have been TOLD that the gratuity was already added to our bill, since WE NEVER EVEN GOT TO SEE THE BILL BEFORE PAYING!! Nicholas did not once mention the added gratuity and kept us from seeing the bill before paying. Nicholas tried to get away with an over 40% tip for our ENTIRE PARTY. Its sleezy, sneaky, and just flat out thievery! I don't even have time to get into his actual service, which was poor and he had zero knowledge of the food menu. We are Statesboro natives and have been to Gnat's countless times. The food is subpar at best, the tables and floors are always sticky and disgusting, the wait for tables and food is always extensive, and this experience has just put the nail in the coffin for us ever going back. I know the owner has multiple food businesses here and in Savannah, but maybe they need to slow down, take a step back, and really evaluate the service they are providing and the name they are making in...

My experience at Gnat’s Landings with Hannah as my server was nothing short of exceptional. From the moment I walked through the door, the atmosphere struck me with its warm, welcoming vibe. The rustic yet modern decor created the perfect balance between cozy and vibrant, setting the stage for what would be a memorable dining experience. As I was seated, Hannah approached with a radiant smile that immediately made me feel at ease. Her friendly demeanor and confident yet approachable style instantly suggested that she wasn’t just another server but someone who truly cared about the experience she was providing. She guided me through the menu with genuine enthusiasm, pointing out some of her personal favorites and taking the time to describe the dishes with such passion that I found myself intrigued by everything. Her knowledge of the menu was impressive—she was able to recommend a dish based on my preferences and even suggested a wine pairing that perfectly complemented my meal. As the night went on, it became clear that Hannah wasn’t just attentive but intuitive. She managed to anticipate my needs without hovering, refilling my drink just as it was running low and checking in at just the right moments, making sure everything was to my liking. There was an effortless flow to the entire evening, where Hannah’s presence felt natural and unobtrusive. Even when a minor hiccup occurred—an unexpected delay with one of the dishes—she handled it with grace, offering a thoughtful explanation and an apology, which reassured me that customer service was her top priority. When my meal arrived, it was prepared to perfection, and as I savored every bite, I couldn't help but think how much her impeccable service had enhanced the entire experience. By the end of the evening, I felt like more than just a customer; I felt like a guest, treated with respect and kindness. Hannah’s blend of professionalism, warmth, and genuine care for the guest experience made this dinner at Gnat’s Landings one I won’t...

I recently dined at Gnats Landing today, and I must say, it was one of the best experiences I’ve had at this awesome establishment, largely thanks to our incredible waitress, Lily. From the moment we were seated, Lily’s warm smile and genuine enthusiasm made us feel right at home.

Her knowledge of the menu was impressive, and she offered insightful recommendations that truly enhanced our meal. I opted for her drink recommendation, and I’m so glad I took her advice—each sip was a delightful! Throughout the evening, Lily checked in on us with perfect timing, ensuring our glasses were always full and that we had everything we needed without being intrusive.

What stood out the most was her attentiveness and personal touch. She remembered our names and even took the time to ask about our day, making a simple night out on the town feel like a special occasion. Her upbeat personality and professionalism created an inviting atmosphere that elevated the entire dining experience.

Lily truly embodies what excellent service is all about, and it’s clear she takes pride in her work. I left Gnats Landing feeling not only satisfied with the delicious food & drinks but also grateful for the memorable service. I can confidently say that this was one of the best times I’ve had at Gnats, and I look forward to returning—hopefully to be served by Lily again! Highly recommend this place for anyone looking for great atmosphere and even...