Subway — Restaurant in Stockton

Firstly, I apologize to the employees for walking away without communicating my concerns and frustrations. I had to walk away without saying anything because I was really angry and my automatic emotional response would be inappropriate.

Secondly, I am here because I need to express those concerns:

1. When my son and I entered, we were ignored by the employees. I stood there waiting for their attention; their attention was focused on their phone order. Okay, that's fair enough, they are busy.
2. My son was finding a place to sit. When he found a seat, he noticed underneath the chair was a dead cockroach.
3. I told my son (who is 7) to tell them about the cockroach (I was still ordering because I felt bad I already started... normally I would walk away by then due to hygiene). He told the employees multiple times about the cockroach and they ignored him rather than cleaning it up right away.
4. They were disorganized in their sandwiches and couldn't tell which sandwich was mine and which were the phone order.
5. They started helping the people behind us with their coupon before our order was finished.

This is when I walked away. Very unprofessional, lack of leadership/management, disregard for customers and unhygienic. If they ignore the cockroach issue like that in front of a customer, it makes me question how they would handle cockroaches behind the counter. Really really concerning and disappointing. I regret not taking a photo. Zero stars.

Time and date of incident: 7/13/22 at 5:10pm Descriptions of workers: Male (Early/Mid 20s Latinx descent), Female (Middle aged Asian descent) and another Female (Early 20s South East...

So am very disappointed with their customer service I order mobile and in subway up it normally tells me that my order it ready but it didn’t I waited over 25 minutes so the option was to go in store to pick up my order but when I did they were helping two customers but I clearly seen my order on the table counter ready but they didn’t even they place my order on the ready pick shelf they had in the store so I waited an additional 15 minutes my order was just sitting their when they could’ve marked it as DONE ✅ the employee was super rude using slang instead of greeting me he wasn’t informal in his speech upon he handing me my order I told him my name he still didn’t want to handle it to me so he ask for my receipt after I clearly said my name this particular store is so unorganized with their work ethics i didn’t receive my tokens on the app I didn’t know what they did or how they add my tokens I came here January 5 2023 it shows +2:00 reward then they -200 tokens then they +127 tokens I don’t know 🤷‍♂️ why so much movement on that particular day and store that only happen in this store on pacific this has never happen to me I would like a response since I live in Sacramento and passing by for lunch yet they mess...

Subway Subway Subway. I enjoy Subway. This location has amazing staff members and is welcoming. From ordering food being very simple and straightforward. Prices haven't really changed since I was a kid. I think it's fair for what you get.

Kids have a choice in what they want. Even if they're picky. If they don't want a sub, there's another option they can pick. There is no line, really, and if there was, the service is fast.

The parking lot is very tight. Would suggest parking near Walgreens if backing up is difficult for you. Theres also a lot of panhanlers around the Walgreen area. Sometimes near the street side of Subway.

The inside of Subway is small but has room to dine in. Very clean and...