Dunkin' — Restaurant in Streetsboro

This was the most surreal drive thru experience of my life.

I pulled into this Dunkin at about 4 pm on a sunny Wednesday afternoon. I was the only car in sight in this drive thru. No cars in front of me. No cars behind me. I feel like that is an important detail to keep in mind as a backdrop for the rest of this story.

I was greeted by a young gentleman on the speaker and gave him my order of a specific cold brew and a breakfast wrap. Upon completing my order, the young gentleman said “wait so… could you repeat that?” To which I of course did. Once more, the gentleman was unsure of what I said. So, I tried again to bridge this communication gap. My new friend and I did this dance a couple more times before eventually consensus was reached and I heard him ask to one of his helpful coworkers whether or not they still sold that type of cold brew… They did not. No worries! I instead asked for a pumpkin spice cold brew. Our befuddled bud took a moment to collect himself and then asked “you said… a pumpkin spice latte?” Bemused and endeared, I shook my head and said “No no, a pumpkin spice cold brew.” At long last, our resilient hero had taken down my order and confidently informed me to pull around.

I cornered the bend and was greeted by an absolutely hilarious looking white boy with straight blonde hair, Harry Potter glasses, and an absurdly big silver chain that just screamed “I’m still not over a 16 year old girl that broke up with me in high school.” Bro wanted to be The Kid Laroi so bad. This generationally funny comedian took my payment and, much to my surprise, my coffee came out almost immediately after. Although, to absolutely no ones surprise, it was definitely not what I ordered.

Before I could confer with our resident misunderstood jokester however, he told me that they, contrary to his prior understanding, did not have the wrap I was looking for. I told him that was fine and I’d just take a different wrap instead. Some amount of time passes and he eventually hands me the wrap and tells me to have a great day. And have a great day I did, because when I parked my car and opened my wrap, I burst out laughing as the wrap was burnt as hell.

As a former fast food worker myself, and a huge fan of places like Popeyes and Wendy’s, I loved every second of my experience at this establishment.

This place sucks balls, and I will undoubtedly be coming...

I’ve worked for a dunkin before, reading all these negative comments about this dunkin shakes me to my core.

i can’t believe how self centered and rude people are in their reviews.

me being a former dunkin employee i know what it’s like to work for dunkin… so i’m sorry to those of you that do not have the patience for all the work these ladies do to give us drink food and service at that, but i’ve seen how this dunkin runs at least almost every morning from 5am-11am they are packed inside and out so it’s very understandable that they have a limit to how much hot food can be made with the ammount of employees they have working and the ammount of customers packing up the place i can understand the worker’s frustration. i wouldn’t want someone placing a gigantic food order while in the middle of a packed out rush, especially if their ordering more than just 2 breakfast sandwiches and some hashbrowns.

If they’re understaffed okay then leave it ar that don’t cause them issues or give them attitude. They can’t help it their understaffed it’s not their fault to begin with im sure it’s whoever makes their work schedule

So honestly please have some patience for what these ladies do, their doing their best everyday it’s our job to not make it more hell for them possible so please just go in, order and be patient, remember patience is KEY there is no need for negative comments towards this...

The reviews of this Dunkin are horrible. Despite the reviews I thought I would give it a try. Here are my thoughts.

1. the line was pretty long. No fault of the workers. It actually went pretty quick! I was impressed at their turn over rate. I think I was in line for maybe 15 min TOPS. Quicker than the other leading coffee shops.
2. I got the pumpkin spice latte. Pretty good! I’ve never liked their coffee before, but this one was great. No complaints in the coffee section for me.
3. I got an everything bagel with cream cheese. It was just a little too toasty for my liking but it was still good. I see a lot of reviews saying their food was burnt. I can definitely understand the concern. I would recommend turning the dial of the toaster down about 15 seconds or so. But still edible in my case. The other thing was the underwhelming amount of cream cheese. I’ve been to other Dunkin’ and they’ve given me wayyy too much. Here they gave me not enough. It was for the bagel that I give this review 4/5 stars. I think management just needs to read these reviews and update their toasters. I would return to this Dunkin again. They seemed to have good staff, with about 6 people behind the counter this morning. I was impressed today because the reviews were so poor. Again, I...