Subway — Restaurant in Stroudsburg

I am utterly disappointed and deeply upset by the treatment I received here. As a brown woman, I faced blatant rudeness and what I can only describe as outright racism from an African American worker.

From the moment I approached the counter, I noticed a shift in attitude. The worker, who was serving, appeared visibly annoyed and seemed to go out of her way to be dismissive. Despite my polite request to have the salad placed on the sandwich first, she insisted on doing it her way, almost as if my preferences didn't matter. It was not only frustrating but also humiliating to be treated this way.

What confused me even more was her sudden change in demeanor when the person next in line, who happened to be of the same race as her, approached. Suddenly, she was smiling and accommodating, treating them with the respect and courtesy that I, as a paying customer, deserved.

This experience has left me questioning why race should ever dictate the level of customer service one receives. It's disheartening to encounter such open discrimination, especially in a place that prides itself on customer satisfaction. No one should have to endure such treatment, regardless of their race...

Attitude in the girl making our sandwiches. Gave my wife nasty attitude when she was ordering what bread she wanted. Should have left but gave it a shot. My wife's bread which was toasted was definitely stale because it was hard as a rock when we got home.

Then she wrapped her sandwich to where when you open it up the opening was down and a lot of it fell out. We had to transfer some of it to a regular roll we had at the house because of the pile of garbage they made her.

She slammed the cookies and chips with the food into the bag like she hated dealing with people.

The soda fountain coke always tastes bad and last time there was definitely diet hooked to the regular coke line.

Again, it tasted bad today so I just got fuze....which the button sticks and overfill your cup.

All in all this location is slacking big time. Both in customer service and workers attitudes.

And after writing this I opened my sandwich, it was packed the same way and wasn't cut in...

Store manager is absolutely with arrogance and attitude. We ordered 14 sandwiches from car to manage time because it was 7 pm. Online did not show veg patty but when we reached location , it was on the menu and so I asked to be added however manager was not ready to add to order . Then he kept on telling us , don’t stand by the counter . I am like we have most of them similar so wanted to make sure each of us get proper attention and we can keep for right person.

But his attitude was something different . He kept saying to assistant that online orders are supposed to be pick up only . He also mentioned that online prices have nothing to do with us and we can’t entertain them.

Food felt good as we were tired from all day excursions and being vegetarian, only few fast food options are there

BTW, half of the restaurant chairs were put up. We understand it is late but there were many people walking in for food.

I may not return to the location or come prepared to be amused...