Just for reference, it is 5:35PM on 12/10/24 as I am writing this, and we have just arrived home from the restaurant. We got there between 3:30-4PM, which is during happy hour. As soon as we got in, Shelby took our drink orders. I got a beer, and my wife got hot sake. Shelby returned with the drinks but asked us for our IDs; keep in mind, we had been eating there at least once or twice a month for the last year or so, we had ordered the EXACT same beverages every time (a Sailfish and a Sake), and we’re not too hard to pick out of a crowd. She knew exactly who we were, and she knew for a fact that we were over 21. I had my ID available, but my wife’s wallet was in the car; she asked if a picture of her ID would suffice and she was told no. So, my wife was forced to walk out to the car and grab her ID when our ages and identities were already well known to staff. Moving on, we usually get the wontons and the headbanger shrimp, as they’re half price during happy hour. Our usual is one of each. We’ve been doing it this way for months. However, today we were told by Shelby that we could only get one happy hour discount per item (what???). So, I begrudgingly just requested one order of the shrimp and missed out on the wontons, which are my favorite thing on the happy hour menu. There’s also nothing on the menu or posted anywhere else in the restaurant that says this. No asterisk or fine print at the bottom of the menu, no sign posted by the door or the kitchen, nothing. What else is odd is that we ended up ordering two sakes, and somehow, we got the discount on both of those…. almost seems… completely arbitrary, right? Anyway, we decided after all that to get two jailhouse rolls and a Velcro pygmies roll. We communicated this to Shelby, and she suggested getting them as lunch deals so that we could get them cheaper (we thought at the time). There are two lunch deals on the menu, one for the “Classic” rolls, and one for the “Headliner” rolls. However, this was not communicated to us and she physically pointed at the “Classic” lunch deal when speaking to us about ordering our rolls, which she knew were “Headliner” rolls. I literally could not see the headliner combo when she pointed out the classic combo because her hand was covering it. Combos we thought were going to be some kind of great deal ended up being 17.99 instead of 11.99. Incredibly misleading. The menus were then taken and we didn’t realize this had happened until we received the bill. Then, when it came time to pay the bill and I saw all of the nonsense within said bill, I had to take a second to figure out how to react. I was paying cash, and R&R uses the “Toast” payment platform. Instead of politely saying “I’ll just give you a minute,” like any typical server/waitress would at any other restaurant, Shelby decided to hover over us while we talked about it, which stressed me out so badly that I stopped trying to question it (which I’m sure was the intent). After basically just throwing my hands up and saying whatever, I gave Shelby a $100 bill. My change was to be $12.19. When Shelby returned, she produced the final receipt, and $12 cash. She seriously had the audacity, after everything that had just occurred over the last hour or so, to skim the coins from my change. No way to sugarcoat that; literally stole my money. Beyond unbelievable. At that point, I was so livid that I threw down $2 on the table and got the f**k out of there before I made a giant scene. Yeah, it’s only $0.19, but you don’t just up and steal someone’s change. Oh, also, I walked out of there so fast because I was so angry that I left the receipt sitting on the table.
Maybe the owner needs to think about hiring staff based on skill and competency and not on age and looks. Maybe then they wouldn’t have a bunch of snotty gossipy overgrown teenagers operating their business. Unfortunately, that isn’t the case and I cannot emphasize enough that you should stay away from this restaurant until the service...
Read moreI recently visited Rock N Roll Sushi and had a fantastic experience! The restaurant has a unique concept that combines great sushi with rock 'n' roll music, creating a fun and lively atmosphere. The staff was friendly and attentive, making sure I had everything I needed.
Food Quality: The sushi was delicious and beautifully presented. I tried a variety of rolls, each with fresh ingredients and bold flavors. The sake rita mixed drink was a hit, perfectly complementing the sushi. The portions were generous, and the quality was top-notch.
Atmosphere: The ambiance was energetic and welcoming, with classic rock tunes playing in the background. It's a great place to enjoy a meal with friends or family, or even for a solo dining experience.
Service: The service was prompt and efficient. Despite being busy, the staff handled everything smoothly and ensured a pleasant dining experience.
Value: Rock N Roll Sushi offers good value for the quality and variety of food. The prices are reasonable, and the portions are satisfying.
Overall, Rock N Roll Sushi is a must-visit for sushi lovers and rock 'n' roll enthusiasts. The delicious food, lively atmosphere, and excellent service make it a standout dining destination in...
Read moreBased on price alone I can’t rate it any higher. Without the extra tonkatsu it’s $16.(with it, $21) Even with a fancy ramen pack it’d be retail $2 a pack. I fail to see where the added value came from. It’s a such a small portion. Thats fine, but charge $9 maybe $10 .after talking over the phone, I was offered one sushi roll… I’m not gonna cause a scene but it’s the principle of the whole scenario. I just came back home from a 10 hour shift. I paid a little extra but that’s fine. I’m willing to pay for quality. After giving a phone call I was offered one sushi roll which I have to now get in my car and drive back to pick up a bit disappointing because this is my first visit. There’s some fancier upscale locations around the area for around the same price. People there seem reasonable I’m more irritated at the establishment.
; I know it’s no one’s fault at the shop. So I just know for a fact that It’s the company’s fault. The people at the location were lovely and understanding. Corporate executives better not get involved. Unless it’s bringing down the...
Read more