Jetson TV & Appliance - Stuart — Local services in Stuart

Worst appliance service I've ever dealt with. We purchased a VERY expensive Jenn Air gas range from their premium appliance store. The salesman was very unfriendly and terrible to deal with during the ordering process. Once we got the range we immediately had a problem. First of all, the drip tray was missing and the range made a loud buzzing noise once warmed up. Their service tech stated that the noise was common and ordered a new fan module for it. Also ordered the drip tray. A couple weeks later, the fan was installed and the noise was gone. Unfortunately, they ordered the wrong part for the drip tray. A couple weeks later, the range started blowing a ton of air out the front vent for no apparent reason so I called service. They came out and said it was "normal" even though it had never done that before. A couple weeks later, I noticed the flames on the burners were mostly yellow/orange which means the burners are burning too rich (not enough air) and the bottoms of our pots and pans were getting covered with soot. Their tech came out and tried to say that was "normal". They also brought the wrong part yet again for the drip tray. At this point, I looked the drip tray up online and gave him the CORRECT part number and told him I needed to see a manager about the flames. A week or so later, the tech and his manager showed up to look at the range and would you believe it? They actually had the correct drip tray! The manager tried telling me the flames were ok even though I showed him in the Jenn Air manual that they should NOT be yellow and orange. They tinkered with the range and finally left saying that they needed to order some parts. Unfortunately, the next day we tried using the oven and as soon as it was lit it started stinking up the house. Their "tinkering" must have caused another problem and now the oven was unusable! This is when I called Jenn Air customer service. The next day, I got a call from Jenn Air and they were apologizing all over the place for the inconvenience. They told me that the range should have been replaced immediately rather than repeatedly fixed. They offered to replace the range or give me my money back. We opted for a replacement but after waiting almost 8 weeks we gave up and took them up on their offer to give us our money back. Bottom line, Jenn Air stood behind their product but at this point I was over them and Jetson. We purchased a replacement (different brand) from Rosner's down in West Palm and we...

While looking for a side by side fridge despite the mgr “helping” us, we were pretty much on our own. We purchased a Samsung fridge on 12/20/23 and it was delivered in a timely manner. It took only a few days to realize the ice maker only made about 3 glasses of ice per day. As it was the holidays, I didn’t report this until 1/2/24. We had to wait nine days for service. The tech they sent, said he would turn the temp down by 8 degrees and that was all he would do. I voice to him that I was not happy with the lack of resolution to the problem and started to write not satisfied on the paper I was asked to sign. I was told not to write anything on the paper and then the tech snatched it away! Eventually the tech left while threatening to have our warranty revoked. I reported this to the service department and after 3 days and several calls, reached the service mgr. He was disgusted by his tech Steve’s behavior, apologized and said he would speak to Chris who wrote up our sales paperwork. I he said I was to call Chris and so I did. We played phone tag for a few days and when we did catch up to each other by phone and despite him talking over me, agreed that they would refund our money and switch out the bad fridge for any of our choosing. I agreed to come by and we purchased a new fridge. The new fridge was the same price of the old. Great right? Yes, great that it was the same price but what about “swapping out” the bad fridge? Chris charged us for delivery and was rude when I questioned the charge. The process of buying the first fridge to delivery of the second was 33 days. The 2 guys that delivered the new unit were extremely nice but, when they took the front door off it’s hinges, they chipped some paint off the door frame,. There is a very large and heavy concrete planter in the entrance garden. It was moved and not put back. A metal sculpture was thrown into the ground cover and broken and a small copper bell was broken too! We have bought every appliance in this house and our last from Jensen because our experiences were good. However, this is way too much trouble just to buy a refrigerator with a...

If you are considering purchasing an appliance from Jetson -- DO NOT!! Their customer service is shockingly awful. We purchased a Maytag washer and dryer, $1,000 each, in late November. The washing machine control panel stopped functioning; therefore, we cannot Power the machine On. We requested a service call on February 15, waited several days to have their technician come out, to confirm the issue. Once the part was ordered, we had to wait two more weeks for them to come back. When the technician arrived with the replacement part, he opened the box, and the part wasn't in there!! At that point, we were at nearly three weeks without a washing machine. With a newborn baby, we could not go any longer without use of a washing machine. So, we had to make several phone calls and put up a fight for them to offer a loaner. The loaner machine they brought us is a joke. It is old, rusted (not very sanitary for washing infant's clothing/sheets), and so small that it barely fits two bath towels. They explained they would need to re-order the part. It has now been 6+ weeks and we still do not have the replacement part. Throughout all this time, Jetson's has not once proactively called us with an update. We have had to call, weekly, to find out the expected delivery date of the new part. We've been told it's indefinitely on back order, we've been told "one more week" over and over again. My husband and I have called separately on the same day only to be told two completely different things! We've also been told three times that a manager by the name of Jessica would contact us - she never did. Not a single person we've spoke with at Jetson's Customer Service seems to care, at all. They keep saying there is nothing they can do. We have called Whirlpool directly and received conflicting information on the matter. We purchased from Jetson to support a local business, with the assumption we would receive better customer service should an issue arise with the appliances - the opposite has occurred. Save yourself the headache and purchase from a big box...