BJ's Restaurant & Brewhouse — Restaurant in Sugar Land

Great Food, But Shockingly Poor Service at Sugar Land Location

I’ve always enjoyed BJ’s and have visited many of their locations over the years. The food has consistently been amazing — and this visit was no different in that regard. However, the service we received at the Sugar Land location was so poor, I’m not sure I’d be willing to return.

Our server (I believe her name was Jimmy) was extremely rude from the beginning. One person in our party tried to order the Thursday steak special, only to be told they were out — which would’ve been fine, but the way she said it was dismissive and abrupt. She also took more than 10 minutes to bring a menu back for our guest to choose something else. They wanted to ask if the salad from the special was still included, but felt uncomfortable doing so out of fear of getting another snarky response.

When the rest of our meals arrived, our guest’s food was still missing, which was both disappointing and awkward. Then another person asked if a chicken dish was grilled, and the server replied, “Does it look grilled?” That comment completely caught us off guard — it was uncalled for and honestly, quite rude.

Throughout our visit, she acted annoyed and completely disengaged. She dropped our plates down without a word and barely checked in on us. It felt like we were an inconvenience the entire time. Despite the poor experience, we still tipped — though not as generously as we typically would, because quite frankly, the service didn’t warrant it.

To make things worse, we found a hair in one of the dishes. When we politely brought it to her attention, she appeared irritated and reluctant to take it back. The person who received the dish kept thanking her, trying to ease the tension, but it was clear the server was simply "over it." The salad that was brought back seemed noticeably smaller than the original portion.

Then, before we had even finished getting up from the table, she swooped in to grab the check. It felt rushed and made us question whether she was unhappy with the tip we left. We always tip well, but this time, it simply didn’t feel earned. I sincerely hope management checks to ensure the tip amount isn’t changed after the fact.

Meanwhile, we watched as the table right next to us received excellent service from the same server — drink refills, friendly conversation, regular check-ins. We, on the other hand, were left with our original drinks and rarely saw her for the rest of the meal.

Yes, it was after 9 PM, and maybe she was ready to end her shift — but that does not excuse the lack of professionalism or the poor attitude. We were respectful and kind throughout, and did nothing to deserve the way we were treated.

BJ’s food continues to impress, and I will likely visit other locations. But as much as I love the menu, I won’t be returning to the Sugar Land location. Being treated like a burden when we were nothing but kind was deeply...

My teenage daughter and her friends had a horrible experience at their homecoming dinner this Saturday, 10/12/24.

A little background: The kids are all high school juniors, ready and able to pay for their food and tip. They have all eaten in restaurants before whether with their own families or with their friends. They know how to dine out, how to be respectful and patient. I know these girls and their parents. I have watched them grow up to be great citizens of society.

They made their reservation and showed up on time dressed to the nines for homecoming. Their server seemed to have a problem serving them to begin with, even though they were nice, respectful, and disclosed that they’d be paying their own bills at the start. While taking their orders their server would tend to other tables’ needs before theirs; take 10+ minutes to deliver straws, sauces, and refills; and did not give them the enthusiastic attitude she’d given to her other tables. She also never checked up on them once, if she did she would’ve known that she forgot one girl’s drink and entree and still tried to charge her for it.

When one of the boys asked when was his girlfriend’s pizookie coming out, she answered, in an annoyed tone “Do you see all these tables? You’re not the only table I’m serving. Settle down”. He comments back on her negative attitude talking about how he’s a server too and wouldn’t treat his customers like this. This server doesn’t even realize she contradicted herself, helping other tables while taking the order of this group but not willing to help this group while helping other tables. Later, his girlfriend apologized for how the disagreement escalated although no profanity was expressed, voices were not raised but there was a lot of back and forth with tone. The girlfriend expressed to the server empathy, sympathy, and kindness, only for the server to rudely remark that it’s okay because she’s “up here and he’s down there,” taking her kindness and throwing it back at her with an insult to her boyfriend. What condescension!

Yes this server received a low tip from the group, but only because she earned it. Every group member was ready to pay for their own meal and tip generously, but instead they were treated less than. Having a bad day or bad past experiences doesn’t excuse discrimination. Teenagers are customers too and should be treated as such. Teenagers have spending power, knowledge of how the world works, and how everyone should be treated. They know to treat others with respect and kindness and that it will be reciprocated. If it’s not, they have voices and...

Was not impressed with the menu or service. Walked in, hostess was rude and dull. This was my 1st time there and did not know how they handled their seating. She asked how many and started getting menus, we ask to sit in the bar area. She caught an attitude, tossed the menus down and let's us know it's open seating. We seat ourselves, server comes. Gives us menu, I asked for something along the lines of a Budweiser, without speaking, flips to the menu of their house brews; still, no speaking. I ordered and my girlfriend orders, we get our drinks. 6 mins later the server comes for our order, sits in the booth across our table; takes our order like she knows us and leaves. Our food is delivered separately within a span of 10 minutes. I ask for another beer and server acknowledges me and disappears; maybe she was busy. We complete our meal, never got that beer(been over 10 minutes). Server comes, I ask for the check and let her know I'm going to place a separate togo. She brings me the 2 checks and my beer...Ok. Now waiting onto go for my bro, drinking a beer. Someone from BOH, who I assume to be the KM, tells me they dont have something I wanted, would I like to order something else. Called bro, he said no. Told KM, just give me anything of the same value(bill is paid), I don't care what it is; at this point, I'm ready to go. He ask if I wanted to look at the menu; I said no, just whatever app you have of the same price. He replied that everyone's taste are different; I replied, I like food. After a few seconds of the KM and I staring at each other, my girlfriend called out a pizza and he left. To go comes, I rush out the door. Ordered a "Great White", no tomato, add jalapenos. Got a Great White with tomatoes and jalapenos. Overall, didnt have a good experience and I still tipped $10. Everyone loves alcohol but the menu is a confusing mix of genres. I had the Ahi soba dish, maybe the $16 went to the large scoop of fish on a small bundle of noodles but it didnt work for me. With my experience in the industry, FOH and BOH need better standards. Don't judge people on the way they look, thinking you aren't going to get a tip. You work from the heart, in...