Firehouse Subs First Colony — Restaurant in Sugar Land

Honestly, I am very disappointed. I have not been to this location in over a year, and something certainly changed....be it management, employees or ownership. The employees did not greet me and I waited around for someone to take my order. A younger man came out and took my order but acted like I was a nuisance, as I was redeeming my birthday sub. As a customer who worked in the service industry before, I find it disturbing that no one has mentioned this before and corrected the action. I understand that employees are hard to find right now but employees that don't care are worse than having no staff, at least then you would have a valid excuse for lack of service. I agree with previous comments in regard to sanitation. Dirty tables, dirty soda fountain and a general lack of caring how the store is presented. I will not be returning and that is sad to say because I used to look forward to coming to this location after...

Firehouse Subs generally stands out amongst the sandwich places but this one I have just seen a steady decline in.

Main thing I guess on this one is the service had become extremely bad. Like to the point of the staff walking off while you're placing your order and coming back to ask you to start over.

The location is extremely dirty and unkempt on the inside. The seating tight which would not normally be an issue, but with the tables and floor being dirty my go to spit would be the bar style seating at the windows and even that is generally uncleaned now.

Food is pretty consistently good and the beverage machine is always working. That is a huge plus when you have a family as everyone can get what they want.

Parking is tight and unassigned by the business, but there is plenty of parking just not all at the storefront.

Can't really recommend this location, my family still likes Firehouse so we'll just find one...

I recently visited Firehouse Subs at 3135 Hwy 6 in Sugar Land, and I must say, the experience was exceptional! From the moment I walked in, the customer service was outstanding. The team was welcoming, friendly, and attentive.

A special shoutout to the manager, Rofhni! Her dedication to customer satisfaction is truly commendable. Rofhni consistently goes above and beyond to ensure every customer leaves happy, making the dining experience memorable. It's clear she lead her team with passion and commitment.

Now, let’s talk about the sandwiches—they are simply delicious! Fresh ingredients, generous portions, and amazing flavors come together in every bite. Whether you prefer a classic or something with a twist, you’ll find the perfect sandwich here.

Overall, I highly recommend Firehouse Subs in First Colony for its stellar customer service, excellent management, and mouthwatering sandwiches. I can’t...