Café Lola — Restaurant in Summerlin South

I’ve been wanting to try cafe Lola for some time. Customer service was ok. The girls weren’t warm and welcoming, but also weren’t cold or rude. They were just there. Starting off with the price, for my boyfriend and I, it cost about $48 (including tip). We ordered the pumpkin spice latte, Alex’s coffee, veggie scramble and the egg & turkey croissant. The food was decent enough. My veggie scramble was definitely made with fresh veggies and came with a side of fruit and toast. My boyfriend’s sandwich was decent as well. Definitely basic though, nothing mind blowing. Not saying that in a bad way, sometimes simple is better, but in this case it was just very expensive. Now let’s talk coffee. One of the main reasons I wanted to come here was for the Pumpkin spice latte. I had seen a video of the owner saying their pumpkin sauce is made in house. So naturally, I had to try it. Sadly, I was very disappointed. The drink itself was so sweet I could not even finish it. The pumpkin was so overpowering to the point where I couldn’t even taste the espresso. Then to top it off with pumpkin cold foam, pushed it overboard. Maybe I was expecting it to be less sweet given that it’s homemade? However, the thing that really threw me off was the drink having a gritty texture to it. Definitely not the best PSL I’ve ever had. If you don’t like your coffee overly sweet, I definitely recommend asking for less of the sauce. My boyfriend had Alex’s coffee and it was fine. His wasn’t overly sweet, but again you could not taste the espresso. We both would have liked more of a stronger tasting espresso. That’s just our preference. My issue with places like this is that they charge a premium for mid product. We don’t have a problem with spending money on good drinks/food, because it’s something we enjoy, but it has to be worth it. I feel like cafe Lola puts a lot of time and energy into presentation/aesthetics when they should be really focusing on quality of the product. If the drinks don’t taste as good as they look, then what’s the point? Having good product is what keeps us coming back. Don’t get me wrong, the cafe was very cute, but I’m not gonna go there simply for the looks. To end on a good note, I do really love that they have vegan/gluten...

I don’t like leaving bad reviews, but if I was the owner I would want to know how they could easily improve as the service was pretty bad today.

We went here for afternoon tea for my daughters birthday with friends. I’ve been to cafe Lola’s once before and it was great, the food was also great so no complaints there. The afternoon tea isn’t a traditional English afternoon tea as we were expecting - no sandwiches or scones, just grilled toasties and cakes.

We had to ask for cups and milk with the pots of tea, as they’d been forgotten. The pot of tea was put down right in front of my baby, with boiling water spilling out inches away from her. My friend asked at the counter for a candle as she was ordering more drinks, was told they should have one somewhere, then the staff just started serving someone else rather than retrieving a candle. Our highchair had broken straps, so I asked if we could possibly have a new one and the server said he would ask a colleague - we didn’t receive one and I could see they were busy so didn’t bother chasing it. Our server also couldn’t tell us which latte was which as she was putting them down… I assume she was new but she could’ve made an effort to find out which flavour she was serving.

Finally, the same server starting clearing things away slightly clumsily from under our table whilst we were still eating. When I was a waitress years ago we were always taught not to do that if customers were still eating, but maybe times have changed. During this process she must have cleared away the lid from my baby’s water cup, as it kept falling on the floor and I had forgotten to pick it up this time. I always make an effort to clean up the floor after we’ve eaten as babies are messy, and I did a thorough check whilst tidying away. I also asked another server if they could check if it had mistakenly been cleared away, but they couldn’t find it in the end. Not a huge deal, but just annoying as we now can’t take that bottle out of the house as the lid is missing. Overall just really disappointing for the amount we paid. Yes it was busy Saturday afternoon but all of this could have been avoided with better trained staff.

Again, I hate complaining, but it could have been so much better if they focused...

Should’ve really read the reviews before goin here. Been wanting to go to this cute Cafe for a long time for My birthday.. Came in today for the 1st time With my aunt and niece and since the moment we walked in , Felt so claustrophobic so many ppl and so little space , felt like everything was so cramped up.. So beautifully set up and all but small for my preference. Didn’t know where to turn or if we needed to be seated all the workers were no where in sight.. Got in line was told to scan a barcode image to look up menu?! Like whattt after bein in line feelin rushed because ppl were gettin behind us and we were scannin trough the menu fast on our phones, We look up and see a lady with a menu in her hand.. Was never told by a worker they had menus SMH..Anways so after lettin the lady go in front of us we got a menu and was able to order so we get to the counter and was told it’s gonna be a 45 min wait, We said that’s fine.. After ordering we found a small table where we couldn’t even all fit but made it work … We get our food one by one. We ordered 3 Coffees 2 French toast plates and an Açaí bowl.. they bring 1 coffee out and then 1 French toast plate then the açaí bowl and then u would think they would bring out the 2nd French toast plate a little right after cus it’s a table of 3 RIGHT so would make sense all the food comes shortly after one another..BUT NO!!! we wait and wait , Maybe a Good 30mins My niece and I are almost done with our plates and my aunt is still waiting.. We see other ppl gettin their food before us mind u who ordered AFTER US. Same freakin plate my aunt had ordered.. Mins after mins pass. SMH 😤😐 My aunt gets up and says something ..AFTER waiting another 20 that felt foreverrrr they come and ask us if we were missing a plate!? Like uhh yesss!! We are almost Done and my aunt hasn’t even ate! They Offered us a refund for one of the plates and offered us a Desert!?Like IMAGINE if we would’ve said Yes to the dessert.. We were SCARED we would have to wait another half hour! Smh.....