Carl’s Jr. — Restaurant in Sunnyvale

I'm a real estate guy. I'm driving down El Camino in Sunnyvale looking for a home and my client, an Attorney for Tesla says, hey, let's stop and get something to eat. He's a vegetarian but says he'll order a burger with no patty and Carls Jr. is ok...just wants to get in and out so we can look at another 7 homes....it's about 1:30 and we've already seen 5. We step up to the counter and ask the cashier who seemed to be annoyed and disconnected, if they had anything on the menu that was vegetarian. He says no, but you can order a "superstar" with no meat. I asked the clerk, "since we're paying $6 for a Bun with only lettuce, tomatoes, pickles and condiments, if they could double them up since they were not giving us the patty" He replied, yes but I'd have to charge you extra....really??? We're saving you the $1.50 beef patty and you can't give us 30 cents worth of lettuce and tomato? OK, so now we ask for water and he tells us they don't serve water. I looked at the self serve soda machine and there's water there. I called him on it and he said he can't give us a cup. I ask him to sell us a cup and he says $3/each....at this point its a tense, awkward situation, my client's very annoyed, the cashier has an attitude so I say fine, just do it, we're on a schedule. We get our $3 cups, and our water, sit down and the clerk brings my chicken sandwich but no superstar with no meat....unbelievable. As we finally start to eat some time later, we look over and our napkin dispenser is empty. Look at the table next to us and same thing, in fact no napkins in any dispensers on the tables. Have to ask the clerk for napkins. The chicken sandwich was up to par, but the service, experience, dirty stale dated atmosphere made this a very unpleasant visit....it's going to be hard to visit Carls Jr again when I know Wendy's, Jack in the Box and Burger King are usually...

I had a urge for the $6 dollar Jalepeno burger. I got my order and looked absolutely yummy. But after 3 or 4 bites, It didn't taste like what I'm used to. I could taste the charbroil but no Angus flavor. I ate the whole burger hoping I was wrong. After the burger was gone, I mentioned to the employee that the patty didn't taste like an Angus patty. He told me that it's a new patty. He told me it was still an Angus patty. I told him I wasn't sure about that. I will be calling the district manager hoping to find out more about this "new" style Angus patty?? 12/10/22...I just drove past McD and Wendy's to enjoy a favorite breakfast Item of mine from Carl's Jr.. The closest restaurant is 4.5 miles away. I chose the drive thru because I was still in my pjs. I love the burgers and size of their breakfast burritos. I use the "buy one get one free" from the guest survey which I completed. The code was written on the back of my receipt. I placed my order over the speaker in the drive thru. I mentioned my BOGO free from the customer survey on my receipt. He read back my order and told to come to the window and pay. I pull up behind the vehicle that was already at the window. I sat for at 5 minutes before the vehicle in front of me pulled from the window. As I got to the window, I said good morning and handed my past receipt with the code written on it to the employee. He didn't acknowledge or say anything. No "good morning" or " Thank you for coming to Carl's Jr. He took my receipt and checked whatever information he needed to complete the order. He then turned and said that they don't participate in the Buy One Get One Free deal. I know he was completely wrong. I was there a month before and used the same deal as I had many times before. I didn't want to make a scene or hold up the drive thru. I will be notifying upper management. I am very disappointed at the way this...

I really don't know how this place stays in business. I've been here twice in about three years...that's twice too many. This place never seems busy...and I'm pretty sure I know why. They've always been a little expensive for fast food...which may not be a problem if you don't mind being "helped" by people who seem miserable interacting with customers or having your over-priced burger worth maybe half of what they charge you. I've read people have a hard time receiving their order in a timely manner...I didn't have that problem and probably would have preferred it that way if that meant I got fresh food...the burger patties were dry-minutes old, which is however long it takes for the patty to lose it's temperature, all moisture, and begin to change color...a reflection of its flavor. My last visit... three kid's meals, one with a shake, two "regular" meals, and fried zucchini.... $65. Seriously.....65 mf'n dollars....for /that/ mess. I've also read that they charge for using their restroom...that's laughable, right!? I cant help but think that this is a reflection of its ownership. Speaking of which I'd like to know who owns this place and what other businesses they own so I know not to go to /any/ of their establishments. There's a Burger King a couple blocks away that's never let me down. Just...