Dunkin' — Restaurant in Sunnyvale

I have heard about Dunkin Donuts all my life but, I am not a big donut fan or eater. I eat Donuts very randomly like 6 months into the year I may crave my favorite old fashioned glaze or a dozen donut holes and then I'm done for a long time again unless someone catches me off guard with a fresh pink box from a standard bakery with my favorite inside. Other than that I'm good. My daughter talked me into going and she and I both never really had a Dunkin nearby. We went to this location and it is a beautiful store although it almost faces the back or side parking lot. The modern decor' was very sleek and beautiful inside. All the pastries were neatly displayed. The cashier was pretty busy but pleasantly helpful and we had to wait a while because there was only 1 cashier and someone was ahead of us. It was finally our turn & my treat. I was actually excited to be there. I ordered their version of donut holes, a cake blueberry donut, a cruller or kruller, a maple bar, lemon filled, and a few other random donuts to fill a couple of boxes because there was some kind of deal that I may as well get more instead of less. Unfortunately, I hated it... I am sad to say... I guess all the hype is more for the coffee and drinks but definitely not the donuts and pastries. I really really tried to like something especially after buying a big variety of items but, Dunkin Donuts is not for me. It actually tasted like every donut had a light airy artificial texture and taste. Nothing like my favorite donuts @ Donut King. I'm really sorry Dunkin' maybe your special drinks and beverages will knock my socks off one day. 🧦💨 But, until then.... Unfortunately, the Donuts & pastries are a "No" for me. I gave them away to people that were...

The incident I’m about to share took place on 12/30/24 at 7.50 PM.

When I arrived to collect my mobile order, the Desi (Indian) male cashier gave me a terrible attitude with raised voices for his inability to fulfill my order. He claimed that the kitchen was closed when I mobile ordered my food. He also arrogantly limited my compensation: refunds or a dozen of stale donuts that were about to be thrown away.

He gave me worse attitude when I asked to be compensated with the equivalent available drinks though I finally got it after a bit of an argument to defend myself. As a context, the value of my dinner order was nearly $ 11 and I don’t really order sweet stuff like donuts for health reasons. I also travelled a bit far to this location.

When I politely raised my concerns about the situation, he arrogantly told me to call the customer service as he couldn’t control the app. I’m sure he knew the call center would redirect me to him as it’s a franchise-based operation.

The situation could have been handled professionally with a sincere apology for the mishaps without the terrible / defensive attitudes and the liberty for customers to choose the equivalent replacing items. The app didn’t indicate that the kitchen was closed and I don’t read minds, so it’s definitely not my fault...

Spectacular modern dining establishment for the west-Coast fable of Dunkin Donuts. As rare as it is to find one on this coast, this is a very well kept restaurant. The expected assortment and variety of donuts you would expect, but also tasty and relatively affordable breakfast options for on the go or dine-in. All COVID measures are in place and staff are welcoming, helpful, and provide great service (seriously, give these guys a raise). Parking is ample with a sidelot. Seating is a modern chic minimalist design with variety in seating arrangements to keep things lively. There's also built in chargers for some tables. The breakfast meals are quite good as well as their drinks, especially the coffee. Comparable to Krispy Kreme, the donuts have their own texture and flavour. While Krispy Kreme donuts seem more flat and sharp in sugar, Dunkins' have a bit more of a filling feeling and give the diner something to chew on more so. An excellent stop any time of the day, whatever your donut...