Little Caesars Pizza — Restaurant in Sunnyvale

I'm updating my review after a couple of weeks - just couldn't resist their free crazy bread offer. This time everything was perfect - my order was ready on time, the pizza portal worked flawlessly, and the five-dollar pepperoni pizza was done to delicious perfection.

Two weeks ago...The pizza was just okay - pickup was a disaster. I ordered and paid online with their app, which worked great, then went to pick it up after their estimated 20 minutes. But instead of my pizza, I found a long line of people, some saying they'd been waiting an hour, which I took as an exaggeration. Granted, it was the dinner rush hour, but still it was a lot a people, and no sign of any pizza. So I decided to go home and wait for the promised email notification, which I did receive 36 minutes after placing the order. But when I got back to the store, my name wasn't on the pizza portal screen, and neither scanning the QR code or entering the access code I'd received in the email would open the door. There was no one at the counter, and it took another five minutes to flag down someone in the kitchen to finally get my pizza. I'd have thought the pizza portal would keep the pizza hot, but it was barely warm and had dried out. The pizza portal is a great a idea that apparently needs perfection, but despite the trouble, where can you beat a large pizza for only...

This place has been going down hill for some time. Used to be good, now, pretty bad. They rarely answer the phone or just take it off the hook so you can't call ahead. Rarely have any pizza "hot and ready." Wait time varies from 10 min. to over 20. Come prepared to stand while you wait. Used to be a very nice, responsible young man working here but he has left. Current employees, I use the term loosely, really don't seem to care and are not friendly. I wonder who owns the place, that they don't have any interest in providing a good product with good service??? I will be looking for something close to home that actually does the job well. :(

I'd like to update my review of this LC's, as of 1/30/19. Seems like they have hired a more responsible crew. Service has improved a bit and they usually answer the phone now. Still very little room for those who are waiting. Two plastic chairs, so you will be standing if you wait. All-in-all I'd now give...

As a company, I adore Little Caesars. It is truly the pizza of the people. Cheaper than all competitors and I genuinely don't understand the hate for them. If you get your pie made fresh, it's decent quality. If you get their deep dish, it's above average quality.

BUT...this location has issues with the phrase "extra sauce". Somehow they take that to mean "put less sauce than usual, actually"...Come on, fellas - it's crazy sauce - go a little crazy with it when we ask you to.

Edit: After months of receiving sauce-deprived pizzas, I finally spoke up, but decided to ask for just a cup of crazy sauce instead of bothering the already busy staff to make a whole new order from scratch. Was met with a blank stare from the supervisor (I'm assuming) for 10 solid seconds before they decided to grace me with the extra sauce I'd ordered in the first place...I can only imagine what was buzzing around in their head during those...