The Cheesecake Factory

I don’t know what is up with this location but it is horrible. I have been going to cheese cake factory for years and usual go to the one in las olas but I have been to this one twice trying to give it a chance as I just moved out west. The first time I dined, inside our food had a few mix ups and our server got our order fix and we were all good. This last visit I did take out I was waiting for over a hour, for flatbread and salad ok maybe the kitchen was backed up. Well I get my order and my salad is sitting on top of my flat bread. My flat bread has the wrong ingredients on it and my salad is wilted. The manager gets involved (Jerry) to get it fixed ok great. I don’t think to check because this is a manager that has taken care of me right. Well I get home and this is what’s in my bag. (Pictures attached the salad is limp and the cheese is melted together from being on top of the hot flatbread). This is so upsetting I am just disgusted by this whole ordeal, and to think this is not the worst part. KEEP READING IF YOU WANT TO KNOW HOW I WAS TREATED AFTER THIS HORRIBLE FOOD EXPERIENCE.

I call the next day and speak with a morning manager (I can’t remember her name) and she apologizes and lets me know that I will get a complete refund. She only asked for my name which I find odd. She says that she has found my ticket as I was the last to go order, she assured me that she didn’t need my credit card information or anything told me that it would take 7 to 8 business days. I honestly kept track of this because it was just weird that she didn’t need any other information. Almost 2 weeks have gone by so I called back and I am informed that it actually takes up to 14 business days so I wait and now it’s been over a month and I called today 8/4/23. And I am feeling like I’m being treated like a criminal questions are being asked was it the whole order messed up or just one item? Am I getting a partial refund like I made up the food being trash and burnt. so I still have the pictures and was told yes please send over the pictures, so let me get this straight. You guys completely messed up an order not once but twice tell me I’m getting a refund don’t issue the refund I’m having to follow up with all of this and now I’m being treated this way is mine blowing. I’m told that because now it has been over a month they have to reach out to corporate and get my credit card information. I am so over this and I am done following up with this. They made this mistake and I am having to stress over getting it fixed?! I have been a manager for over 12 years working in customer service as well as retail and I would never treat a guess this way. I was not going to write this review but after the way I was treated today I decided to share, hoping that no one else goes through what I went through at this cheesecake factory with this management team