Ann Taylor Factory Store — Local services in Sunrise

Josie, Veronica and Vera were excellent. Josie in particular went above and beyond for me. This store is amazing. I am here on vacation and I will come back to this mall just because of this store, the amazing prices, and the quality of treatment i got from Josie. Everyone should aspire to have customer service in their store like the way i received today. When i was in line holding alot of clothing, josie came to me and took all the clothes from me and set on the counter so i can rest my arms. i didnt even have to ask. then she neatly folded everything and took great care with the clothes. you can tell she really cares about her job and wants to do a good job. everyone was in a good mood and i was happy with my purchase. i will definetly be back. i had a great experience. and im not gonna lie- i was a bit hesitant to go here because i have never been to a factory store and i thought it was going to be damaged stuff, but i was...

My complaint is about a returned, actually an exchange, the lady at the cashier was asking me too many questions, I had bought a dress a week before came in to exchange with my receipt; the lady asked me why didn't I try the dress in the fitting room, was the fitting room open, advised her we are in the middle of pandemic, I did not want to do that, she said are you returning, I said exchanging, asked what size?, told her, she told me maybe it will be more money as is a different size??, really people, she returned it, instead of exchanging it, and was charging me more money, she had to call the manager, told the manager, she could care less, did the transaction, and left; people need to be train to deal with customers, very unhappy with that bad and...

On Sunday June 16, 2025, my mom and I went into the ATF store in Sawgrass and I have to admit I was a bit surprised on how nice the sales people were. First, my mom was trying on clothes and Ibe ( the lady in the dressing ) was super attententive to her needs; getting sizes for her etc. It was a pleasure. Then when we finally went to the counter to check out Anita was very helpful and making sure that my mom was getting everything she needed and understanding the sales too. I am so glad we went. My mom who is 82 was so happy. I am so glad wer werea ble to shop. We cannot wait to go back and...