Max's Pizza — Restaurant in Surf City

Food is okay, service was really horrible. My order was 45+ mins late. They apparently forgot to make half of my order (a kids hot dog & fries, and a turkey sub) and unbelievably they didn’t even realize it until I had already been waiting almost 30 mins and asked how much longer it would be. They said it would take 6 mins to make the missing items. I only waited bc it was food for my child. I asked if my pizzas were still hot or had been just sitting there while I had been waiting, so they could rewarm them if needed. They assured me that they hadn’t been just sitting and were still hot. My food finally came out like 10 mins later and guess what my pizzas were 100% cold. Then I had to wait again while they were warmed up - even though I asked for them to be warmed if needed. This whole time, they made no offers to do anything to compensate for the wait or the issues with my order. I was so frustrated and had groceries in the car that I didn’t bother. To top it all off, I checked my turkey sub and it had tomatoes on it which I did not want. Oh well, I can just take them off. But once at home, about 2/3 of the way through the 1st half of my sub, I realized they had put melted mozzarella cheese on the sub. I had checked multiple times for cheese as I am pretty badly lactose intolerant but didn’t see it bc it was melted and wrapped INSIDE the turkey meat. I am so mad. I am definitely going to get sick now from the cheese. I called to tell them bc this was just too much at this point and they apologized but then tried to say that I didn’t specify no cheese. Even though I told them twice what was on the sub bc they asked me when they needed to make it. They said they would refund the sub but didn’t seem to take it too seriously. After all that a bit more compensation or something should have been warranted. Extremely disappointed....

We ended up at Max's Pizza on a whim. Originally we were planning on celebrating our daughter's engagement at a sit down restaurant, had made prior arrangements to be there however upon arrival and going to the bar and ordering a round for the party the restaurant bar staff was not pleasant, nor welcoming and simply rude and indifferent. Deciding not to spend any further money at a place that was clearly not customer friendly we all decided to keep it simple and to go Max's for pizza. The staff at Max's was simply wonderful! They seated our party and engaged us as welcome guests. Our server Alex was fantastic! He was super attentive, accurate and friendly. The food was awesome, and after multiple rounds of apps, and drinks and then our meals it was a fantastic experience. I cannot say enough about how the staff, the manager and of course the wait staff were attentive to our group. Food was awesome, reasonably priced and a great value. Most notably was the customer service. This place understands the assignment! The "sit down" high end restaurant staff and management could learn a thing or two from these folks! Well done and thank you from salvaging a very negative experience at the "other" place and turning our celebration into a very pleasant experience! You have my highest recommendation to take your family here for not only great food, but a customer centered, friendly and welcoming environment. I will definitely be back and will definitely tell all our friends and neighbors to make sure Max's is a must stop! As a property owner in NTB, and part time resident I Look forward to seeing you...

I'm totally down to pay good money for good food, but I was disappointed yet again in my ongoing quest to find decent Italian food in places that are sneakers and flip flop friendly.

Don't get me wrong, the portion of food that I received for the Chicken Marinara would have definitely made it worth the $21+ price tag, but the food was off. I love me some chicken, but when this dish arrived and it was 'grilled' instead of breaded, I was already a bit upset. I don't recall the menu saying what kind of chicken you get, so this could be chalked up to either 1) the restaurant's fault for not explaining, or 2) my fault for not asking. I'll give this one a pass and say that it was my fault because hey, I love grilled chicken too, as long as it taste good. But there is where the problem was. It was like rubber and didn't taste much better. There was no way those huge chunks were getting cut into smaller pieces with the butter knife that was given.

The garlic cheese bread was pretty good, but should have been cut into pieces. Again, trying to cut that so two people could eat it wasn't easy with a butter knife. When I saw it, the first thing I thought was "This would be amazing with some meatballs in it and eaten like a sub." The garlic bread that came with the meals was very good as well; and it was sliced on top in a way that allowed it to be easily pulled apart.

Maybe it was just an off day for the chicken, but that did it in for me. Otherwise, the atmosphere was nice, our waitress was amazing and the location seemed to have...