V.Nam Pho — Restaurant in Surprise

I came here once before and had their Pho- no issues, it tasted fine. Came here today, decided to try the Pad Thai. I literally had one bite and it had a slimy consistency and the noddles were different in thickness so they were gummy. The flavor of the dish wasn’t good either. I told our waitress that my dish didn’t taste good and I wanted to send it back. So I did and I got another dish, I got the chicken and veggie lemongrass. This dish was good- no problems with it. When the bill came- the Pad Thai was on it. We talked to the waitress (who told us she was the manager when we asked for the manager) and asked for the Pad Thai to be removed as I sent it back. She said their policy is they don’t remove anything after you’ve tried it. I didn’t see this policy stated anywhere however, removing a dish after a patron has literally had 1 bite of it isn’t a foreign concept in the restaurant world. I understand if someone is habitually doing this but that’s not the case here. I suggest removing this dish off the menu, describing the dish in more detail since there seems to be a difference in cooking styles and methods, adjusting your policy, learning how to make this dish properly or just being a bit flexible with patrons. My friends and I won’t be...

Avoid this restaurant at all cost, we will file a consumer complaint about this restaurant, to Arizona Restaurant Association FOR SURE ASAP.

I do not understand why such a low level restaurant has 4.6 rate. Foremost, the food sucks, as a legit Pho Lover, the food there was a joke. The Shrimp Rolls were dry, the pho soup stinks as if its leftover ones from a week ago.

My husband had a stomachache after the meal just a couple of hours. Staff is not helpful, he has a strong accent, barely understand what he's talking about. Last, but not the least, very expensive with such a small potion. Crazy prices:

Shrimp rolls 9USD for 2 small pieces. Pho Soup 14USD for a Chicken type, OMG, the Chicken was a joke. Few Slices hidden all the way at the bottom. You will see a lot of noodles, for sure, because noodles are cheap, of course they will add a lot of noodles... The Soup smells so bad... Chicken Sandwich is 9USD so so so small, It's probably only 4USD if you go to Subway and get one!

Most important, they follow the rule ''AS IT IS'', which means there is no way to replace the bad food, there is no way for you to reject the food you already ordered, even though it's a leftover type from yesterday, the staff will...

We just moved to AZ from upstate NY and decided to try out V.Nam Pho based on a recommendation from our friends we are staying with who had been there once. It was around 630 pm on a Friday night and we were seated right away. Restaurant was spotlessly clean and booth was comfy. Our server (who I believe may be one of the owners) was exceptional. Literally the best service I've had in years. Our 2 year old had fallen asleep on the way there and woke up just as we got our food. She was losing it, just tired and melting down completely. I was a little embarrassed as I couldn't calm her down and was about to take her outside, when the server saw me leaving and insisted I wasn't bothering anyone and to stay inside. I can tell you what that meant. It was so nice. And one of the chefs (again I think one of the owners) came out front to talk to my daughter and gave her some candy. So so nice. And all that on top of pretty much the best meal we have had since we moved here. Seriously everything was so delicious and fresh. It will be a regular spot for us from now...