Capital One Café — Restaurant in Sycamore Township

Visited the Capital One Cafe outlet at the Kenwood Towne Center, OH, multiple times. It's a great place to just sit down, relax a bit, have a hot beverage such as their trending Verve Coffee, ample selection of their other premium coffee blends, hot tea, some snacks, or even some pastries, apart from their cookies, including a salty one! This is also a great place to get some much awaited calm and quiet environment, if you compare it with the often busy mall atmosphere and also with its highly visible foot traffic.

It's also a great place to get some work done, take your laptops, and could use one of the three quiet rooms available. Don't forget you have the banking facility option right at the front, once you enter the cafe. Usually, the staff who provide the services are great with great customer service skills and patience. There is an ATM available. They even provide some Capital One swag or small gifts, especially during the holidays. The Cafe even once provided me with some good sourced Verve Coffee samples.

The Cafe also offers some cakes, pastries, muffins, danish and croissants apart from small naans. There is an issue of not having enough light snacks or pastries in stock, which are, however, in display. I have had this experience multiple times!

Suggestion: Please also try to include some vegetarian or other cuisine choices, fruits, and maybe fresh juices on the menu. The Coffee, if provided a bit lighter, would reduce the excessive use of sugar! I don't prefer very strong coffee. They do provide cane sugar and milk, though! Organic merchandise is also available.

Capital One Cafe is very neat and organized with adequate seating. There is even a spacious family area or one with more privacy at the back with a good display of wall paintings. The Cafe is well lit. The restrooms are very clean. Guests can avail 50% discount on hot beverages, especially once you tender your Capital One cards. You will also never be disappointed with a Capital One card while you are on a foreign trip as it's highly reliable and rarely rejected! There are no foreign transaction fees either! Capital One Cafe is...

This café never has the proper ingredients or food items in stock. It is closed for “deep cleaning” a quarter of the time. The drinks are lackluster. I can make something tastier for cheaper at home, and a lot faster. I have seen an employee behind the counter, carefully flipping through a recipe binder, before slowing measuring each ingredient to eye level. Unbeknownst to me, the café hadn’t turned its oven on by 1 in the afternoon. I ordered an item to be toasted. After 15 minutes, I checked if the oven was finally pre-heated. It was not; it wasn’t ready another 10 minutes later, either. I politely requested a refund, and was told, “We don’t do refunds here.” They compromised by giving me a cash refund (I paid with credit), and rounded up to the nearest dollar. Strange. As for the staff who hang around up front and gab… I don’t know what that’s about. This place...

I wish I could give it zero stars! First, I love Capital One financial products. I have both a checking and savings, and a Capital One credit card. Second, the Café is very spacious and well kept for the times I've been in. Third, the problem is the banking staff; specifically, the account ambassadors are some of the rudest people I've ever met in the banking industry. I noticed, when I went in, the account ambassadors won't ask if you need help and if you approach them for help regarding your account or the ATM, they behave as if you're bothering them. It's...