Charleys Cheesesteaks — Restaurant in Sycamore Township

They don't speak English and refuse to slow down and listen. I work in the mall and will often go between the options for food and Charley's can never get my order right. Today I ordered a small Philly small fry and large lemonade. My instructions are very simple as I explained I only want meat cheese peppers and mayo. They ended up giving me a chicken. Philly with everything on it. I kindly asked them to make me what I ordered and they looked at me like I was speaking gibberish. One of the workers understood the mistake and explained to the other 4 workers to remake my food. They all begin laughing and carry on making food. They all had a lot to say but im not bilingual so I can't follow what's being said buy I have a feeling it was about how I needed my food re made to fit the order I placed. Once they handed me my food I thanked them and walked to my break room to enjoy my food I had been waiting for. I was very disappointed to find a destroyed sandwich with still no mayo and cold fries and a small drink instead of a large. I was running out of time for my lunch so I had to bite the bullet and just roll with it. At this point untill they find a couple more workers who understand English and can listen to what's being ordered I won't...

Absolutely terrible food. This location is not serving genuine Charleys. It resembles a true Charleys franchise by name and signs only. They don’t even have Charleys cups, liner or food containers. The cheesesteak had no taste, it was like eating plastic. The meat was rubber and the cheesesteak had very minimal toppings which didn’t taste like every other cheesesteak. I’ve had at numerous other Charleys locations throughout America. The bread, meat, toppings and ranch tasted, smelled and had a different consistency and texture. They also charge extra for additional toppings which no other location ever has. I feel like they are committing fraud and definitely falsely advertising. I never write reviews but feel pretty passionate about this as Charleys is my favorite takeout. In this instance, we went 30 min out of our way to eat here while traveling through Cincinnati. This was the biggest waste of time and money. I truly feel bad for all the local customers as they are missing out on...

I have been trying to leave a report I can't even get a corporate number or anything about this location I am a woman of color and I was discriminated against not by the cashier I don't know who the manager was he don't speak English I asked for a sandwich it was my son's birthday plain English I wanted a large chicken sub extra everything and no lettuce no I did not get that again for the sandwich the guy that was cooking a sandwich seemed to have an attitude I stood there long enough to see a lot of people ordering I also order fries with it I got 10 fries yes I counted as I was watching other people's orders that was Caucasian their fries was overfilled they couldn't even shut the box when I try to fix my order they were talking in Spanish this is United States of America our first language is English they had an attitude with me because they did not do my...