Arby's — Restaurant in Syracuse

Soooooooo does the owner of this Arby’s just not care about this place anymore? I like the food just because I like Arby’s, but the service and atmosphere were wack. The workers act like they don’t get paid more than $5/hour. I walked in and stood at the counter to wait for someone to take my order. A lady was standing there, turned around to look at us, said nothing, and turned back around. So I waited there for 2 more minutes and another worker came and walked by us, looking at us, but also saying nothing. It all felt verrryyyyyyyv awkward. So I waited another 3 minutes and another guy saw us, didn’t say anything also. This guy was nice enough to walk up to the counter though. But after he did that, he literally just starred at us and said absolutely nothing. We hesitantly stepped forward and my girlfriend was like “uhhhhhhhhhhhhhhhhh……. Could I get the number 7??” And he was like “yeah, crinkle or curly fries?” In the quietest voice ever. Like I don’t think we’re that intimidating…. idk 😂. The whole experience was weird and very awkward and not very good customer service. But the food was...

OMG okay so I have a FAVORITE location for most chain restaurants. Now I HATE arbys, not cos of the food, because of the people making the food. And I had never thought I’d ever have a favorite arbys because of the past experiences I’ve had with other locations. I go tonight and order some food and from the get go the drive through speaker was so polite, my husband ordered a chicken sandwich and the guy couldn’t remember so he politely asked which we understand sometimes fast food is stressful so we let him know and he says that’s what we thought but we want to be FOR SURE instead of assuming and possibly giving us the wrong thing. Because of this one kid working drive through at 10 Pm probably stressed and exhausted, we will be returning to our new FAVORITE arbys. He was so kind and made the whole experience amazing. I didn’t catch him name but he deserve the upmost praise, it really isn’t about the food it’s about the experience people give you and he gave...

I walked inside the lobby, and the lady (I'm assuming the manager) that was bagging drive thru orders saw me and turned around to stand and wait for food from the kitchen. I did not receive any greeting. After a moment of looking at the menu, I stepped up to the counter and put my keys down so she could hear that I was right behind her. She asked the drive thru worker to log in to the counter for her, still not turning around. The boy took my order. He was nice and went the extra mile to clarify some items, even though he seemed very shy. I asked to dine in and went to sit down. The boy brought my food out to me. My sandwhich bread was cold, the roast beef might have been at room temperature, and the cheese had not even melted. My fries were fresh and hot, but I was very disappointed with the manager dismissal and lack of service, and the food was absolutely a waste of money. The only thing reputable was the boy...