Jet's Pizza — Restaurant in Syracuse

The first time I came I had a very positive experience but this time it was negative.

We ordered and were told it would be 15-20min. After 15 we popped our heads in and asked if it was ready and were told 5 more minutes. After 5 minutes we went in and asked again and again were told five minutes. We stayed in the store at this point, sitting on the bench. After about 10 minutes I stood up and started looking over where the employees were seeing if they were cutting our pizza or if they were super backed up or something (they weren’t…). There were 4 or more of them milling around. I then looked into the warming thing were prepared pizzas are and after finding our receipt realized one was ours, #62. I asked one of the employees to confirm if it was ours and when I said “we asked 3 times if our pizza was done” he gave a very apathetic ‘I’m sorry’ with an offended tone.

Calling out names when pizzas are done would’ve stopped this before it became an issue. Asking a customer “what’s the name on your order” when you notice they’ve been in your store for 15 minutes instead of avoiding eye contact would’ve prevented this.

And when we finally got our pizza it had already started getting a little soggy so I’m not convinced it wasn’t really done after that initial 15 minutes. And it has a rancid oil taste to it. Idk what’s going on but maybe the olive oil it’s cooked with has gone off. It just leaves a bad aftertaste.

We specifically drove 20 minutes out of the way to get this pizza on the Fourth of July because of the positive experience I had the first time but tbh I don’t know if I’ll be back. Hopefully they...

I don’t know about the other reviews, but to be honest, it’s just good pizza. Nothing great or delicious, just good.

I ordered two pizzas and an order of Buffalo wings.

The first pizza was the bbq chicken 8 corner pizza. The second pizza was a Detroit style pizza with bold pepperoni, with garlic/cheese crust.

The bbq pizza was good.

The pepperoni pizza was not what I ordered. I ordered the bold pepperoni and was given original pepperoni. Also, there were only a few pepperoni’s on the entire pizza. The sauce was sweet tasting, not my cup of tea. Furthermore, they also failed to give me the garlic/cheese crust; as it was plain and okay.

The wings didn’t have a lot of sauce, some without, but the k e that had sauce were good.

They also failed to give me the ranch I ordered.

I, along with multiple other patrons, had to wait long waits just to get your order. I waited in line for 50 minutes past the time I was told my order would be ready, which was about an hour and 10 minutes past the time I ordered my food.

One customer waited for an hour and a half before his order was completed; others anywhere from 30 minutes to an hour. There were a lot of customers inside waiting.

Ultimately, $60.00 for two okay pizzas and wings is excessive. This place charges way too much for their food.

Although, the front counter employee was affable, she had to be reminded by customers to call out their orders when finished, because they were placing the orders in the warmers, in lieu of telling customers their orders were finished.

So, two stars for customer service. I won’t be returning due to the okay pizza and the...

We have been a few times and it was quickly on its way to becoming a favorite. Then a few weeks ago, I received a cauliflower crust pizza that was burnt. Luckily, we had picked it up so we hadn’t left the parking lot. The manager told us “that’s just how that kind looks” which is odd since I’d had it before and it didn’t look like that. She replaced it and we went on our way. Assuming that was a fluke, we decided to try it again. This time it was a delivery order. Again, one of the pizzas was burnt. When we complained, the manager wouldn’t come to the phone and instead, chose to speak through the employee. I understanding being busy, but seriously… we could hear her talking to the employee and then the employee repeating the words. They offered to make a replacement or give a credit. We only chose credit so our broke college student kid could do a pick-up pizza for a lunch. Someone should be looking at the orders for quality control because this isn’t acceptable. Whoever packed up our order had to know it was burnt. (See picture- I took it in case we were told that it just looks like that.) I gave them 2 stars because the other pizzas in the order were very good. Sadly, this is the last time we...