Dollar Tree — Local services in Syracuse

I've been coming to this location for over a decade and I've always had positive experiences. This week I found out from social media that dollar tree had NFB (national foundation for the blind) brailled hot wheels. I was so excited! My son is blind and we have several friends in the blind community. When I found out I called the syracuse store and asked if they had any. The employee, Susie said that someone had just purchased a few. She went back and looked through all the hot wheels on the pegs and found one and saved it for me. Tonight I went back to look for more to give to friends and family. I found one hanging up. I went to find an employee to see if there were more hot wheels I could look through somewhere in the store or if there were boxes in the back. To my surprise it was the same employee, Susie who had helped me a few days ago. She said there wasn't any other place on the floor but she would look in the back. She went in the back and looked through the boxes back there and found me 4 more! I was so excited! She went above and...

I'm not sure who the manager is on day shift. I am pretty sure they could use a little bit more training. I went in there today to pick up my cleaning supplies, the line was backed up from register for down the aisle all the way backed up to the other aisle. The poor man on register 4 was trying his hardest to get everybody checked out of out of the store as fast as he could, while other employees could be seen for a few minutes. Another employee with the name text Sarah eventually came up and started blowing up balloons instead of helping the young man at register 4.. that young man deserves a raise, for keeping his cool, under such stress with no help from his other employees.. I hope the store will be able to get a little bit more training on teamwork, and what it takes to run a store as a team. No employee should be left alone at the register under that much stress when there are a lot of customers standing in line especially around...

We were ringing up 8 items, and they rang up 3 of them, and then the other 5, but the UPC's had a different entry in the receipt, so they thought they hadn't rang up the original 3.

We advised them all 8 had been rang up already, and they said they only had 5 on the receipt.

When we reviewed the receipt, they were at the bottom of the receipt, 8 of one product entry and 3 of a similar entry, but different enough.

We advised the head cashier on duty, and she acted like we were putting her out to address the issue, and then she said we could just get 3 more of the items that we got because we've already paid for them and they were unable to issue a refund, due to some corporate policy.

It's one thing to disregard when a customer advises you of an issue, but, then to refuse to do anything while you hide behind some silly policy when you're the Manager on Duty is...