Starbucks — Restaurant in Tacoma

What a HORRIBLE, EMBARASSING EXPERIENCE!

So first of all...I am a DAILY Starbucks customer and spend $10-$15/day every single day. Today, I stopped at this location to get some work done in between appointments. I walked in carrying my work notebook and my iPad and when I walked in I had to use the restroom really really badly so I went straight to the restroom. The door had a lock on it and you needed the code to be able to access the restroom so I kindly asked the cashier for that code. She informed me that I would have to order first because the restrooms are for customers only. Mind you I was dressed in slacks and a polo very professionally and at the time there were approximately 6 to 8 other people waiting in line to order already. When I say I had to go to the restroom I mean I had to urgently go to the restroom too. However this cashier whose name I would later find out to be Cassie refused to provide me with the code to the bathroom until I stood in line behind the 6-8 people and place an order. Because I needed to go to the restroom so urgently I jumped on and ordered something via my mobile app just so she would give me the code. I barely made it to the restroom in time because of this. Not only was this extremely unprofessional but it was also extremely embarrassing for this to happen in front of all of these other customers waiting in line and what have you. You should be so ashamed for your actions today Cassie and you can rest assured I will never ever return to your location. Quite frankly I'm considering never returning to Starbucks all together after this embarrassing and...

Glad to see they don’t hold you hostage anymore to use the restroom, however when I was finished using the restroom, I was hoping to get an iced green tea on my way out being in somewhat of a hurry I felt like I had enough time. Unfortunately, the manager was training the only person that was available to run the cash register and they had their backs turned to the line for about five minutes, and I just couldn’t wait anymore as I had to leave. What was also a little bit frustrating is that they had four other employees working the drive-through line however, some were just standing around doing busy work not making coffee not paying attention to the line that was starting to grow. I think the manager needs to do a better job having her employees pay attention to Customers when they pull their credit card out and are waving at them to try to get their attention to take an order, especially when they are not busy whatsoever. There was nobody in there, except for the people in the line, and the people in the line were not being serviced. I was not the only one who leftdoesn’t surprise me why this location is dead. Only reason I’m not doing one star is they didn’t hold me hostage to buy something in order for me to use the restroom. However, if you’re in a hurry, I would recommend not going to...

I usually do not write reviews but I absolutely had too after my experience yesterday. Yesterday afternoon (7/1/2017) I made a stop at the Tacoma Mall Starbucks, ordered three drinks and a sandwich. After recieving my order I ask the gal behind the counter if I can get a cup of water? She replied asking if the water came with my order? I replied stating no, the water was not part of my order but can I please get a cup of water? She then replies stating that I need to go ahead and get in the back of the startbucks line to order my water, she has a lot of drinks to make and since the water was not part of my order that I need to get in line to order water. The line was long and since I've already spent time in line waiting on my drinks I didn't want to spend anymore time in line, not to mention that I had kids with me. Very upsetting to be treated that way. I work in the customer since field never have I seen...