Rocker — Restaurant in Tahoe City

To start, I would like to say that I don't usually believe reviews are worth my time, however, my experience was so bad that I feel the need to write one.

It took at least 30 minutes from the time we were seated to the time the waitress, Kerry, came and took the order. After ordering, it also took another 30 minutes to get our order, which was only 2 meals. Also, the order was not even brought to us my our server, it was brought to us by a different waitress!

Other people, (which had a different waitress than us) some of which were 5 people or more, got their food in no more than 20 minutes.

When we got our food, (a soup and a burger) we only got one napkin and utensils. We spent 10 minutes trying to get the waitresses attention.

The waitress, Kerry, did not even look near our or the other people's tables and did not appear for a long time. Finally we got up and went to ask for a napkin. When we asked, she said, in an rude and annoying voice:"Well it's a soup, so I didn't think she needed it".

She was rude when bringing the napkin, and she always acted like it was a huge trouble to do anything!

Finally, as we were finishing, she brought the check without asking if we wanted anything else (which we did). Also, she tried to take my burger without asking if I was finished with it!

When we asked to order an Apple pie for dessert, she said:"Well then I have to run the check again", as if it's a huge trouble to bring an apple pie and re run the check, which we did not ask for yet.

All the while, Kerry was rude, and intimidating towards me.

However, if you don't get the waitress Kerry, the food is excellent, and the Apple pie with ice...

We have been going to The Rocker for over 10 years, and it has always been a family favorite whenever we are in town. The location is perfect when you’re coming straight off the mountain or want to relax in the sunshine while listening to live music.

Unfortunately, after our most recent visit, we will not be returning. During this trip, the restaurant was nearly empty, with only three groups seated on the patio. Despite this, our server interacted with us only three times over the course of our 1.5-hour visit.

Our food took longer than usual to arrive, and requests we made after placing our order were ignored. We were never asked if we wanted refills or anything else. Eventually, we had to flag down another server for help. I ended up searching for our server myself so we could get our bill. It took two other staff members to locate her.

When she finally brought the bill, she walked away looking in the opposite direction and casually mentioned that gratuity had already been added. I left a note on the restaurant copy stating that I would not be paying the tip due to the poor service, but I was still charged the gratuity for what was truly unacceptable service.

I have since called multiple times and left two messages, but no one has returned my calls. This lack of response only reinforces our decision not...

We have been skiing Squaw for many years and visited Rocker Bar numerous times. Food and service are generally fine, but today was so bad I had to post. Our waitress was Lea, Manager Monica. We checked in with the hostess, then sat down outside and waited. Nothing happened so we got our own menus. Lea finally arrived and took our orders, but then, rather than place them, she went on to serve another table that had just sat down. The food took over an hour to arrive, and when it did, the grilled cheese sandwich was cold, and the "root-vegetable salad was basically some sliced carrots and radishes on a bed of greens. Meanwhile, Lea never returned to take drink re-fills. We spent nearly two hours total, even though we really just wanted a lunch break between runs. I complained to the manager, Monica, but she and Leah seemed to both think it was all very amusing. When the bill came, they had taken off the salad but still billed us the gratuity, which I made them remove. Bad day for them. In my opinion, they should be ashamed. The place...