Lemon Grass Thai Kitchen — Restaurant in Tampa

I barely right reviews but unfortunately this had to be shared. This was my second time placing order here since this is a Thai place close to where I live. When I called the restaurant to order food, the lady that picked up my call mentioned that food would take 30-40 mins to prepare the food. I was okay with that because that’s a minimum amount of time a restaurant takes to on a weekend. So I told the lady “it is ok, I understand”. She asked what I would like and I ordered my food and told the lady to repeat my order to make sure I didn’t forget anything and everything is entered in correctly. Instead of responding to my question she simply hung up. I called her back number of times after my first call and she kept picking up the phone and disconnecting the call without speaking or hearing me out. At last when she finally picked up my call and I told her to repeat my order, she said your order is placed, I was like did you make sure to add medium spice to my food, she said my food was ready and can’t be changed. Funny thing is when I called her the first time she said it would take 30-40 minutes to be ready and now my food was ready within 10 mins time frame. Surprising! She ended the call by saying do you want to pick it up or not. What?!! Why did she have to be rude. Don’t give false order estimates or just listen to the customer before disconnecting. Customer service is horrible and the lady is definitely rude. I thought when I placed my very first order at this restaurant, a month ago, the lady was probably busy so might not be in a good mode but she was the same way, RUDE, this time around as well. Seems like they are busy so they believe in giving bad customer service. This was my second time giving the order but it was a disaster of a place to order food, so never again. Wish could give this place 0 stars on service. Per Google this place has better door dash reviews, not surprised since no one wants to probably deal with the lady’s...

9/30/23: I must be a glutton for punishment or insane but tried it again. Ordered different items except soup. Warning: if you order anything that’s breaded and fried it’s not tempura consistency. Batter is very thick and raw as result. Ordered Thai hot and but had to add a boatload of chili and red pepper. This is dumbed down , overly sweet Americanized Thai. Done with them. If anyone knows of of an authentic Thai restaurant with true Thai spice levels (think Jazz from Food Network fame) please let me know. They used to be good 10’years ago. All proteins were over cooked and extremely dry and thin.

Prior review: If I could give this 0 stars I would. DO NOT waste your money or time on this place. Horrible. For $60 I ordered crab rangoon, tom yum soup (small), drunken noodles and woon sen salad. Total rip off! All was supposed to be Thai hot but to taste it you'd think it was mild, barely any spice whatsoever. I've had so many other better Thai experiences...guess I was caught at a weak moment and craving some good quality Thai I was hopeful. Shame on me. I urge anyone considering this place to run away, fast and far. Save your hard earned money!!!! Forgot to second what others wrote - way too greasy. You'd think this was really bad...

For a place panned as never disappointing, it disappointed

I picked up food from this restaurant yesterday. My first concern from the outset was the fact that every Thai restaurant that I've been to in Florida is open to the public and can eat on-site, however, this place bucks that trend. That's curious because generally speaking, you can't complain if you take your food all the way home and want to potentially return it. My intuition was correct. I ordered peanut sauce along with my wife and what we got was definitely not peanut sauce in our order. We received a medley of vegetables, pretty good if ordering them, along with traditional tofu and rice. We almost immediately noticed something was amiss. This generally does not equal peanut sauce as that is served with broccoli along with some peppers so we gave them a call back. They assured us that this was peanut sauce and we had the right order. In my opinion it was false. The prices are higher than average Thai restaurants because it is in the city of Tampa, I assume. Would I go back to this location, no. Much better options exist that allow some level of transparency and accountability. Since this place is takeout only they are generally unaccountable unless you put in a tremendous amount...