Mangia Bene Pizzeria — Restaurant in Tampa

We should've read the previous reviews of this place before ordering from them. They keep shoving menus under our hotel room (Holiday Inn 700 N. Westshore) so we decided to give them a try. Worst decision EVER!! DO NOT ORDER HERE! I promise you will regret it. My husband and I ordered a special which consist of 1 lrg pizza with 3 toppings and 20 buffalo wings. When our order arrived we noticed the wings were regular (no sauce.) So we called to inform them and asked if they would send us the buffalo wings we paid for. The lady that answered was reluctant but after telling her countless times that we didn't order regular wings and haven't even touched them she said someone would be out to deliver the correct ones in 20 minutes. 40 minutes past and we called them back. They acted as if they didn't even know who we were or what happened! Again we were told the delivery guy was on his way. We waited another 15 minutes, called back and ask for the manager. After explaining to the manager what happened we asked for a refund and he hangs up on us!! Wth? We called 4 times and he hung up. Keep in mind that not once did we raise our voice or even get irate. We just wanted our wings. Finally my husband calls back and ask why is he constantly getting hung up on and the guy that answers says his manager doesn't know how to handle this situation.. OMFG! Here's an easy suggestion... DELIVER THE WINGS WE PAYED FOR! This place should be shut down! Disgusting customer service. I honestly feel like my money was stolen. Read the five star reviews carefully! They are bogus! If you don’t believe me, call them during business hours and watch what happens. Hell, pretend like you had a problem with your order just to see if you get yelled at and/or hung up on. To the owner of this ridiculous establishment: Don’t bother to apologize if you’re going to make excuses for your employees and you’re truly not going to fix...

Worst pizza place. Ordered a large meat pizza and 20 hot wings Sunday night at a hotel. The total on my card stated $39. The guy came to the door telling me I needed to sign the slip, I asked for a pen, he insisted he didn't have one and began to become rude. So then annoyed I ripped off the signature part of the slip and said here, this is me signing it, (I didn't leave a tip since he was rude and they already charged a delivery fee). He then begins to freak out saying I can't do that. My boyfriend, being the nice guy takes the signed part and signs it and hands it back, and the delivery guy goes on his way. Now 3 days later the total cleared in my bank showing a charge of $47! I called up no one answered, then after 5 times of calling someone finally answered. I asked nicely to speak to a manager, he said he may be able to help me. I then said, okay and told him how my my card has been charged more. He then says oh, I see. I then began to ask where the manager is, and he said they come and go. I then stated, (quite irritated at this point), that I do not have a problem coming up and sitting there and waiting for a manager to come around. The guy ok the phone then said oh the computer or something probably did it, and what would I like to do about it, do I want my $9 back, because he would give it to me. I hung up the phone. I'm sorry, but it is not the point of $9 missing, because that is just petty. The point is this place is a fraud, and thief. They should be in serious trouble for doing that. Debating on whether or not to go down there and discuss this further. I should have read he reviews first, but still. I will update if I end up...

First of all. I'm staying in Tampa for a while and own two businesses of my own and I can not describe how horrible this experience was. I am staying In a hotel and went down to grab the food and payed the dude and everything was ok. I then had to climb 17 flights of stairs bc the elevator was broken. After that being tired and hungry I was ready to dig in with my family. Only to open the boxes and get majorly disappointed. Everything was soggy and wet and the chicken wings were rubber. Nothing was fit to eat. My stepmother then proceeded to call this place to inform them of our bad experience only to have them avoid her and put her on hold. When she called back, they did not answer and blocked her calls. We tried to contact them using our 4 cells put together and they avoided us once they found out it was us and as a buisness owner, that was appalling. I've never had such bad customer service as when we incountered this place. On top of being rude and putting us on hold: the people proceeded to say it was our fault appalled that we should have gone quicker. Me and my brother came down as soon as we got the call. They also apperantly called my step mother names and such. The way we found our app auld out them was because we had a flyer slipped under our door. Which when we proceeded to tell the hotel about our bad experience and that they should rethink about having them as a partner; we found out that that company was not allowed to slip those under our doors and that they have been trying to get rid of the place for a while. This was an extremely upsetting experience and I hope no one buys from these wretched...