Old Town Pub & Grub — Restaurant in Temecula

Worst place! Had a really bad experience this past 4th of July, 2021. Consider going elsewhere. This Old Town Pub is a nightmare! Here is why:

1. The two waiters were very rude with annoying attitude.

2. We sat in at the karaoke room and of course the music was so loud that we can't hear us talking. We have to yell.

3. We waited for 25 minutes before we got served.

4. We both ordered from the menu. Then, we waited approx 15 minutes only to serve us with a wrong order. The order was supposed to go to the other table. We didn't touch the food because we both knew it wasn't what we ordered. Try to get one of the waitress attentions to let her know that this is not our order. But we were ignored. Then 5 minutes later, our orders came in and we started to eat our food without that spicy french fries. Then 5 minutes after, one of the waitresses rudely with a bad attitude insisted that I should pay for the order we didn't ordered that she will include it on my bill. I told her, why? I didn't order this and its not my fault that you gals made this mistake. I was trying to flag one of waitresses attention but only got ignored. Plus we didn't touch the food. She insisted that I should pay for it. Since the music was so darn loud and I didn't wanted to make a scene, so I decided to pay for order we didn't order. I was billed for 4 margaritas and two side dishes + that spicy fries which was the most expensive side dishes...the total amount of $76! What riff off!! I was very bothered by this. This is there error, not mine. What the hell was going on? I should not have to pay for it.

5. Then the karaoke guy "Ray"...I put a song and tipped him $5. He called me on stage after a hour. Then I put another song after but my friend wanted to leaved. I told the karaoke guy "Ray" that I will be back in less than 30 minutes. I just needed to drop off my friend to his car. He said, no problem. Your name is on the cue and I will save it for you. Just let me know when you get here. I arrived in less than 30 minutes and I told him that I'm back. I asked him when am I up? He said, dude you left and now you have to wait for 45 minutes or more. I didn't want to argue. It was the worst 4th of July and besides, I was trying to escape from LA due to crazy noise...illegal fireworks that go on LA...now this?

I did like the karaoke set up. It has a little stage on the corner. But its way too loud that you have to scream loud or sign language or step out to have a conversation with your guest(s). AVOID THIS PLACE!! Very...

Overly aggressive security! While in line I made a comment to a friend about how strict they were. Something along the lines of "I'm surpirsed they didn't take your chapstick". Security decides to grab me and kick me out for this comment. Luckily I was in a level state of mind.

I was grab from behind and pull away from front entrance. No need to grab, a simple you got to go is fine. If I'm not welcomed somewhere I don't want to be in there. Once he let go he continued to shout get off the property. As I am willing walking off the property he continues to push me. Still with smile on my face and hands by my side, hands by my side so he doesn't see me as a threat.

I try to ask "why do you keep pushing me?" Again he shouts get off the property and continues to push me.

Again I am in a sane state of mind I had not been drinking much that is why i was able to hold my composure.

I have no problem with the venue. If not mistaking we ate there first and then continued through our night. I do have a problem with the security staff of 04/13/2019. If you want charges for assault this is how you do it. If you want your patron to fight your security staff this is how you do it.

I used to work in the bar industry and know this is not a way to treat a customer willing listening to the orders of security and willing walking off the property.

I did not feel safe being escorted out by this security guard. Again I was at peace and he was very aggressive. If I would have tried to pull out my phone almost no doubt he would of hit me or my phone.

I hate writing negative reviews because select few of not properly train security but I would not want anyone else to be victimized like this.

If anything were to have happened we would have been in the wrong because they could always say we were drunk and they have "authority". Usually (and I agree) the security is in the right state of mind and the patron is drunk but in this incident that was not the case.

Please review your security staff. At least have them take a step back during incidents like this and realize not all customers are the same not all will be drunk and realize some will willingly follow directions. Physical contact does not have to be made!

Writing this review for management. In no way trying to tell you how to run your staff but want to shine the light on a select few. If you would like pictures that I did take please reach out. Thanks...

This was our first time here. We sat in the back room thinking the music would be lower as it was the middle of the day but it was still very loud. It was OK as we understood this is more of a bar atmosphere. The waitress took our order about 10 minutes after sitting down which was fine. We then waited almost 35 minutes for a burger and fish & chips... There was NO ONE there (as pictured in my photos)! Where things really went south for us was when, after having our food for literally 2 minutes, the waitress came back and told us she was leaving and handed my husband the bill and ask him to pay now. He literally had his burger in his hands - he was taking a bite - as she stood there waiting for his wallet. He put his food down and handed her his card. She came back and set the bill and card down and told us again that she had to leave early then walked away. A few minutes later, a waiter came over to collect the bill (that had yet to be actually signed since we were still eating) and said she had sent him over to get the bill. Again, my husband had to set his food down to sign the ticket. The guy apologized, took the bill, and walked away. The redeeming part came at the end - the waiter came back to get the dishes I had stacked up. He stopped and apologized if he had made us feel rushed. We explained what had previously happened and he said he could tell it was something. We enjoyed a great conversation with him and ended the experience knowing they had one good waiter on staff. The waitress that "HAD to leave early" was still walking around doing alot of nothing until he had come back with our signed check - obvious to me that she was waiting for her tip even though he was going to have to clean everything up and she had done nothing. I can't say that we'll be back here. The food was fairly hot but just ok in favor. My fish was pretty hard on the outside but the fries were good. The waitress really ruined our first experience here and, with other choices in the area, we'll probably just...