Under the Willow — Local services in Temecula

Extremely Unprofessional Experience at Your Store

I feel compelled to share the disappointing experience I had at your store today—on my birthday, no less. What should have been a fun and celebratory shopping trip with my sister turned into an uncomfortable and frankly humiliating situation, all due to the behavior of a manager named Grella.

A very kind staff member initially walked both me and my sister into a dressing room area, and we began trying on items together—many of which my sister was selecting and handing to me. After about 30 minutes, Grella approached and loudly shouted from outside the curtain that only one person was allowed in the area at a time and told us to “disperse immediately.” We were already wrapping up, but the way it was handled was unnecessarily aggressive and rude.

What followed made things worse: multiple staff members continued checking in repeatedly, looking under and over the dressing room curtain while making assumptions and discussing us aloud—as if we were attempting to steal. We had absolutely no idea there was a policy against being in the dressing room together, and we certainly weren’t doing anything suspicious. It was humiliating and completely unnecessary.

One team member who identified herself as a manager did apologize, but Grella’s behavior remained unacceptable. Her apology was incredibly condescending, and when I calmly expressed how inappropriate and unprofessional her approach was, she attempted to gaslight the situation and deny what had clearly happened.

As a business owner myself, I can confidently say this kind of behavior—especially from someone in a management position—is beyond unprofessional. We spent over $500 during our visit, yet were treated with suspicion and disrespect. This store used to be one of my favorites, but after today, I won’t be returning—on principle alone.

Cute clothes aren’t enough to outweigh poor customer service. I hope this message serves as a reminder that leadership matters, and how your staff treats customers directly impacts your reputation and...

HORRIBLE. Do not shop here. Their return policy is a joke and is clearly their policy so they can keep your hard earned money when you decide to make a return. DON'T USE CASH! I purchased a coat which I was not 100% on, when I made the purchase I asked the cashier specifically if I could return for a refund and she said YES for 7 days as long as you have the receipt and tags are on. ((She NEVER said to me, ma'am since you are paying with cash and decide to return, it will be store credit)) Had I been TOLD the policy I would have used my debit card or not purchased at all. Great, so I made the purchase.

**Note: I NEVER use cash. I always pay with a debit card, and this one day I happen to have cash on me.

I come back to the store 3 days later because I decided I really wouldn't wear the coat much and I could use the money on other things.

I go to the store, pull out the coat and the receipt and the cashier tells me, "oh, you paid with CASH, so its only going to be a store credit". Umm, excuse me? No, I paid with cash so I would like my cash back, please.

They would not refund me. I asked that they contact the owner which they said they would and take my number. I left the store beyond upset and shocked at this type of business ethic.

Later I received a call from another manager who told me that the owner would like to stick to her policy.

Again, I was in complete shock that this is how they do business and clearly they do not have the best interest of their customers at heart, they only care about the sale they made and to keep the proceeds.

The owner is Megan (Oborski) MacIntyre, she owns a list of stores, and I hope that you will not support any of the business's she owns. It's seriously disheartening that she thinks this is OK.

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This store sells damaged clothing and their store manager, Sandra, lacks customer service and basic math skills. I purchased a dress on the 16th of July, decided it was too short so I came in the next day to exchange it, July 17th. I purchased two more dresses that day. After going home and putting on one of the dresses to wear I noticed it was frayed. I had already taken the tag off as I was planning on wearing it. I went in today to return the damaged dress and exchange the other (still with tags on). Today is the 24th, which means it is the 7th day and would be my last day to return the item. Sandra insisted that today is passed the 7th day and refused to assist me in the return. She kept asking me if things made sense like I lack common knowledge yet she isn’t capable of computing 24-17. Understandably, I was frustrated and said I would no longer shop there. Sandra’s response was “That’s fine!” I’m so disappointed in this experience as I was a loyal customer and referred many friends and family...