Temecula Olive Oil Company — Local services in Temecula

Completely distraught by the lack of things to do here in Temecula, CA, and spending a lot of time in front of the tube enjoying the Cooking Channel, Travel Channel, etc., we were watching Eye On LA on Ch 7 when this place appeared in the screen. For people that are terminally bored, the Temecula Olive Oil Company, definitely was some place to check out. Meaning to our lives, we arrived around 5PM to Old Towne, Temecula, and after a miss we doubled back, and in no time we entered the establishment. I would say that the name says it all. There are so many products that derived from olives, that our attention was engaged here and there, and soon enough we were in the section were all the edible goodies made with olives are found. While looking we were kindly invited by Trudy, a very nice host of the olive trade, and in this bar we had the chance to savor many of their plentiful collection of olive oils. Tried Jalapeño, a little Citrus Reserve that had some part of the orange added to the overall taste, tried the Fresh Basil, some kind of Balsamico Bianco, Trudy appeared ardent about her brief seminar in the process, and olive varieties they were proud to carry. Please note that the samples given are just enough to whet the palate, certainly not over do it. Flavors Galore! At our arrival all personnel seemed very upbeat and prompt to laugh, which is a nice thing, because who wants to be tense when exploring the olives they make. We ended up buying to glass containers of their olives for about $7.99, if I am not mistaken. Also, when I remarked being how hungry I was, that wouldn't it be nice if they sold Baguette Bread, so one, if disposed, could easily enjoy upon leaving the store, a small taste of olives with bread, just a bite, mind you, because they did look very appetizing and my will power is almost non existing when it comes to fine grub. The bread, a little dense for perfection, never the less was very crunchy in all the right places, and trust when I say that with the olives (one was black, but it was cured with salt so they looked like overgrown raisins, nicely done after the first bite, we all agreed on our party of 3), We bought two breads at $2 a piece, the second coming fresh from the oven since we did not mind the 10 minutes wait or so. Prices in general is in the discretion of each individual wallets, but I felt they were a little on the steep side for their liquid olive oils. I do recognize that this is a specialty shop, but I guess knowing Costco for so long have spoiled me when it comes to amount vs cash. Temecula Olive Oil Company is certainly well worth visiting. The staff was friendly (I read the other review that said the boss was reprimanding someone in front of their patrons, but that did not happen on our visit, but I do relate to disagreeable places I only visited once because of temper tantrums. The other bottle I purchased was the green stuffed with feta cheese, very tasty. Saw many spreads (expensive but tempting), and one in particular had anchovies, and no one but me knows it yet, but I am definitely going to get it. We love Olives, and the more the merrier! 4...

We went to the Aguanga location to participate in an Art Walk but we were really looking forward to the oil tasting and all four of us would likely purchase what we liked. It all started out great, the gentleman greeted us, he was super nice and friendly. We walked the art part of the venue and returned for a tasting. The younger woman that helped us acted like we were an annoyance for wanting to taste the oils - AT THE TASTING BAR. We didn't want a full tasting, we only wanted to taste maybe 4 oils - so it really shouldn't take much time. She had quite a bit of attitude about it. We tasted what we wanted and bought 4 bottles and went to the next stop on the Art Walk. On our way home, we noticed one of the bottles was leaking oil, I had left it tilted against the seat of the car, not laying flat. It was hot as hell that day (over 100 degrees). We stopped at the Temecula location to swap out the leaking bottle - figured it was 1 bottle, quick stop, swap it out and go on our way. For the second time of the day, we had a rude salesperson who basically told us it was our fault the cork popped on the bottle, then we got a lecture about not transporting their olive oil in the car. Be clear here - transporting it (not storing it). Then told me I had laid it flat in the car (which I told her it was leaning). Since my transportation was a car that day - it was far too hot for my horse and buggy :-), I was then unsure how to get it home. My friend convinced me to ride in the car, not walk 50 miles in 100+ degree weather. The employee was also irritated I didn't have a receipt - and that one was on them. I told the salesperson at the 1st location to throw it in the bag, which apparently she didn't. Out of 4 bottles that were all snuggled in together, only 1 leaked. So whatever I did wrong only affected one bottle. I really love to shop local when I can, knowing I will pay extra for doing it, I feel good about supporting local businesses. I have to say - I won't be back to this one. Seems like their training is in how to be rude to paying customers. I will shop someplace else and you...

The quality of the product is great. Membership is much less. The so called unique flavors are "fail' tests for a new blend of taste. The Temecula store was a great place to be until my last visit. Here under is a copy of my email to the company after what happened (I have been a member for 4 or 5 years if not more).

"Please be so kind to terminate my subscription from now on forward. My experience today with your sales associate at the pick-up counter was at least disappointing if not offensive. By all means one is allowed to express their feelings but I nor my family deserves a derogatory treatment. It was clear that our refusal of one of the seasonal oils was, for your associate, a sign of disgust on our choice by putting the requested changes in the box through almost throwing the bottles in there and leaving the flaps half open when shuffling it in a bag. There was also no smile, no welcome and no bye. We definitely must have interrupted her and offended her by not agreeing on what she assumes to be a contractual obligatory choice.

After having been debited last winter twice for the same shipment, while noticing the continuous decrease in attractiveness of the club offered oil assortment as well as the benefit or utility of the “extras” included, the aforementioned attitude of your associate came as the figuratively speaking the last straw to this business relationship. Your client service did not grow with your company,"

I hope my review and email will allow them to review their training for...