BoSa Donuts — Restaurant in Tempe

I would give a one star but their food is good. I thought they had great customer service until I experienced a wrong order yesterday. I've been going there for awhile on baseline and always order the same things. One time about a month ago I ordered a turkey instead of tuna by accident. The next time I came in (2 days later), I laughed with the girl who usually makes my tuna croissant with just lettuce and tomato, about making the Turkey sandwich instead of the tuna. Moving forward to present day, I actually made sure I asked for two number 8s, which is tuna, the same girl asked if I wanted 1 or 2 donuts. Why. Because she knew if I order 1 tuna, then 1 donut, 2... when I order for my coworker as well. Bottom line, this was the first I had to call and complain because my two number 8s turned out to be number 7s (turkey). If I didn't spend $600 over the last 6 months, then I would probably leave it alone , as well as recommending people to go there. Not anymore and i work in an industry that has brought tons of biz to Bosa. Anyway after complaining nicely with saying everybody makes mistakes, the girl may have got confused since I made the error, myself, over a month ago....I understand but can you fix my order... The MANAGER WANTED ME TO PAY THE DIFFERENCE between the two sandwiches because they would have to make the correct order. Then to top it off, the Manager was not willing to satisfy me as the customer. Instead he made a point to tell me the next time make sure i speak clearly! I told him I would be writing a review and would not refer anyone else. "PAY the difference" on their mistake and I NEED TO MAKE SURE I SPEAK CLEARLY NEXT TIME 🤔. I hung up after that disrespectful comment. And BTW I even tip! Bosa will not get another dime of my money nor my friends, family and associates. Oh did I mention it was $2 total difference! They couldn't eat that charge, I actually tipped $2.43...

Atmosphere: Decent space for sitting. There is outdoor and indoor seating. The bathroom is sealed off for now though.

Cost: average for a Bosa Donut shop. Drinks are cheap when compared to actual boba shops.

What I got: a rose tea of some sort (included toppings) and a Thai tea.

Taste: Thai tea was delicious. This place is a hit and miss kind of place but it is usually pretty good for Thai Tea. The Rose tea was a gamble and it turned out pretty good. Also cheap prices for these two drinks so I was happy.

Would I come back: Of Course! This is usually my go-to for midnight snacks. The have pretty good donut holes when you’re lucky. They recently changed management or remodeled so I was hesitant on the quality but it is still great! Speak loud for the worker if you’re wearing a mask because it’s hard for them to hear and you don’t want your order...

Went in getting donuts for my family - we like Bosa by our home so we gave this location a chance. Got everything we wanted including a bottle of whole milk which was $2.99.

My daughter said the milk smelt and tasted funny. We all smelled it and it smelt bad and tasted worse. Tasted like someone forgot to put the milks in the fridge and remembered when they got warm. Either that or their fridge isn't working.

We went back in to try and get our money back, but the lady there was insistent that there were no refunds. She tried to give us another milk but it smelt the EXACT same way. She stated something must be wrong with or senses, but she refused to smell it. We just wanted our money back. Instead she gave us 2 donuts, which we already had plenty of. The donut quality there isn't the greatest either and we didn't even finish the donuts...