McDonald's — Restaurant in Tempe

Not only does this particular location repeatedly screw up your order, but they also do not answer the phone so you cannot have your order fixed without visiting the lobby. In this particular instance, I happen to have the number of the regional or district manager, who told me if I ever needed anything to give him a call. He did not give me a number to call because I already had a number on file for him. That was almost 2 years ago. Today I needed to have my order replaced and decided to give this guy a call because he told me too while speaking to him on the phone he was nice and calm said he would help me out but to give him my number so he can pass it along to another manager. When I text him my cell phone number he proceeds to text me back, telling me “this is not a complaint line“ which he could have simply said man-to-man when we were speaking! He fails to realize that when he told me to give him a call if I ever needed anything, he did not give me a different number to reach him at. At this point, I don’t even want my meal replaced by such a devalued company. As a matter of fact, I consider the $14 that I paid for a meal that was trash a great value to find out who this person really is and how they really conduct business! When speaking to me face-to-face it’s all smiles and giggles when it actually comes time to deliver on your promise it’s like pulling teeth, I will be referring every person I know to a different McDonald’s because this is completely unacceptable! As a business person you should be ready to handle these calls and handle them accordingly. Furthermore, if you have snide comments to make such as “this is not a complaint line” you should be man enough to say those things, when you were being spoken to. I learned a valuable lesson today about this person and the way they conduct business and the same energy will be reciprocated if ever my services are needed. Very very poor approach and leads me to wonder how you got into such a high position! Get it together sir! People rely on you...

If I could give them no stars I definitely would worse McDonald's so I worked at McDonald's for years I understand yesterday was the fourth of July but I do know when u order door dash ur not suppose to put in the order till u get to the window with the code made our food then made our door dash driver wait 20 minutes the frys was hard cold melted mcflurry more like a drink like it was sitting there for hours are door dash finally got to the window 4 seconds he was here with our food we call yesterday no customer service skills we start explaining it to her she hung up on us so we called today and they say not our problem like what people can't work at McDonald's like I worked there 6 years never had a mess up people always called me in on my days off even cuz customers were asking for me it's all about the customers and they have no customer service skills so I still have the number for the head up they need people that care about everyone like would they eat it not at all just like ur suppose to change there frys every so often put the frys in drop it in basket drop it in oil press the button walk away wait for it to go off shake it up and down move the stail frys and drop it in the frys medal thing with holes grab fry scooper scoop it in that easy worst McDonald's ever I could understand make our door dash wait cuz it's packed but ur not suppose to make the door dasher food till they get to the window not even suppose to put it in at the intercome u have to tell them go to the window have them tell u a code not even aloud to do names and find it on the screen click it so no one else could say they were that person and steal the food like so unprofessional especially for...

This McDonald's is horrible.

I have gone to this specific McDonald's no more than 5 times in the past month and after today, I am completely done with this place. I am new to the area and the location is convenient since it is right down the street from me and open 24 hours.

Being open 24 hours is something they need to reconsider because they cannot get anything right at night. The customer service is terrible. They have the same girl who works the night shift or at least every time I have been there. Rude. Anything else? Anything else? Anything else? Anything else? Interrupts literally every sentence you try to speak! Maybe if she could listen for a moment she could get the order correct!

She is so horrible that I've called and complained to corporate and to the store on separate occasions. I don't know why I even bothered.

If you ask for any condiments or napkins they act like it's the end of the world! God forbid you have to take two steps to grab something for your customer which should have already been in the bag in the first place. And that's if you get the chance to notice and ask them before they throw the bag in your face and shut the drive thru window.

Honestly, anything this McDonald's does wouldn't surprise me. Sad, really. I mean i've only been here 5 times. What a great impression.

And I don't care if it's run by 20 teenagers or 20 seniors. AGE does not matter. If the job can't be done correctly, there is someone out there who is willing to do it right. There is no excuse to dismiss inferior service. Anyone can be taught and trained if they are willing to learn, they have a qualified teacher, practice practice practice, demonstration and...