Starbucks — Restaurant in Tempe

To Starbucks,

I woke up today, the anniversary of my birth, with little to look forward to. I was scheduled for a 12 hour shift at work, leaving little time to have much of a celebration. When I started to make a pot of coffee at home, I remembered that I could treat myself to a complimentary cup today at Starbucks. Joy. Alas, there was now something- if even small- for me to smile about. So I made the effort to leave early, without any caffeine I might add.

Instead of pulling through the drive through, I decided I would go inside. My Starbucks mug is my favorite, but there may have been a new breakthrough in heat-keeping technology (There wasn't, by the way). Upon review of the mug selection, I opted to keep my favorite.

When I made my way through the short line, I was "greeted" by Tiffany. Oh, the words I could use to describe Tiffany. I inquired about a birthday drink and Tiffany replied with a coldness that can only be matched with the Arctic tundra. She asked if I had the app, which I did and was more than happy to produce. After a moment of what can only be described as temporary lapse in the time-space continuum, Tiffany concluded that the app would not be sufficient. I also needed a rewards card - but, isn't that what the app is for?

Since it is 2016 and I am not one to carry a million cards around, I was unable to produce said card. Is this not the purpose of an app? I guess not.

Without arguing, I paid for my black coffee. Tiffany remained as unpleasant and distant as when I walked in. Not a smile. Not a "happy birthday". Not a word outside of the necessities to run a business.

So, I'm writing you to inquire if you've now began to have artificial intelligence entities replace what once was a very personable barista community or maybe Tiffany was a desperation hiring decision? I do hope for artificial intelligence. It would make her demeanor far more acceptable.

Also, please if you would clarify what the purpose of the app is, if not to eliminate the need for carrying cards around.

So, thanks for charging me normal price on my birthday and thanks for gifting me with the least pleasant barista I've ever encountered. It really got the day started right.

Store number: #13214 Register number: #1605470 drawer 2 register 2 Time & Date:...

Came in today to pick up my first Toasted white chocolate mocha ordered ahead using the Starbucks app. I'd seen a HUGE blue and silver bag of SBUX Winter Harvest at Costco yesterday, so I thought I may locate it here to sample. I spotted a silver bag that might be what I was searching for, but it's labeled "Holiday Blend." I asked if it was available for sampling, and a young man named Nick said it wasn't one of the brews for today, so I asked which were, and he said "Christmas Blonde Roast," "Pike Place," and "Thanksgiving Blend." I asked which of the two holiday brews he liked and he said Christmas blonde. May I sample? "Yes, but it'll be another minute while it finishes brewing." Sweet! Can't beat fresh-brewed coffee!

My Toasted white chocolate mocha, with light whipped cream and candied cranberry topping, was ready when I walked in, so after taking my photos to post, I thought to check if the candied cranberry topping would be a problem, and SBUX website informed me that the white chocolate mocha syrup contains corn syrup! What?? So I told Nick about my quandary, and he offered to make another drink- yes! Thank you, Nick, and I'll have the Dark Cocoa Mocha, nonfat, w/ light whip.

While someone worked on my new drink, Nick called me over to tell me that not only was my XMAS Blonde sample ready, but he also opened a bag of the Holiday Blend to brew so that I may try it. Yes!! Thank you, Nick! ["Or should I call you St. Nick?," I asked myself. Hehe.]

Excellent customer service today- thank you to the staff on-hand. Hoping to give you an extra star on...

I wonder if anyone feels the same? Coffee goes through you like water\ beer?! Coffee is a $6 Flavored water so if I'm unable to use your restroom I am not going to buy $6 coffee! I'm sure for $6 you can have somebody clean the restroom after every use!!! Congratulations on losing my business yet again as I haven't been there for about 6 months. and yes I understand covid-19, I've been in the restaurant business for 30 plus years and that's high-volume fast food not some low-volume coffee place. And I say low volume I mean on the amount of restroom breaks/ inside head counts as opposed to parents kids aunts and uncles so on and so forth and hopefully your workers! Y'all are very eager to take that money and expedite your drive-thru orders like crazy yes I was one of the first stores to do that 30 some years ago and call People by name thirty years ago again. I'm talking about customer service your employees are great your standards more expectation minimum if you...