Arby's — Restaurant in Texas

This is a 2nd time downgrade review. They started with a 5 over a year ago, and have slowly declined. This review takes into consideration the last 10 or so visits (we eat out a lot) since I lowered them from 5 to 4. The food is still good, if you go inside, but the service seems to be slowly dying. The last 5 times we have been there, they have messed up our order every time, and we now go inside as we no longer seem to be able to get hot fries(crinkly cut, one of the big reasons we go there) from the drive-thru. They need to clean out their packet holder or whatever as we haven't got an order from their in awhile that didn't have sticky packets. I can see once every blue moon, things happen, but literally I know at least the last 5 times had this. Also the last time my wife went in the employees were talking about how they were intentionally going to make someone in the drive thru wait because they thought they were inpatient. Don't talk about that right in front of other customers. Anyhow, I think they can easily turn this location around by just vetting, or managing, or both their employees a little bit better, and caring a little more about the small things, and customer service. That said, I can't knock this location as being the only one whose service has gone down hill. It seems like bad service has become more prevelant across the board over the last year or so. All the more reason now is when places should look to improve their service to help distinguish themselves and maybe pick up a few more...

Went to Arby's in particular for their fish sandwich, IMHO it's the best fastfood fish out there at this time. But this time I got such a mixed bag on the quality ...we ordered 2 fish ,an 8pc jalapeno poppers and a cherry popover. One fish Sammie was perfect But the 2nd fish wasn't edible, it was wet mushy coating fish looked funny maybe undercooked? The poppers were stuffed w/ cream cheese , the coating was crispy but the skin on the pepper was too tough to bite and chew and was a watery mess inside so could not eat them... then to top it off my poor popover was over microwaved so it was a gummy hot mess..sure wasn't flakey. So only that one fish sandwich was good enough to eat. I'm really really surprised! never had any problems with Arby's before so we want to try it again and hope the food is cooked right from now on. I'm just so...

I recently visited this Arby’s and was extremely disappointed with the experience, largely due to poor management by the shift manager. During my visit, I noticed several issues that made the experience very frustrating. The shift manager was unprofessional and rude when approached. Instead of resolving issues, seemed dismissive and uninterested in customers concerns. It was evident that the shift manager did not effectively manage the team, which affected the quality of the food and service. This level of management reflects poorly on the establishment, and I hope the company takes the feedback seriously to improve customer experiences in the future. Dine in order was prepared incorrectly, and NO refund has been issued to this date after involving district manager as well as...