Baskin-Robbins — Restaurant in Texas

Wasn't sure I wanted to write this review because I have mixed feelings about my first time visit. I don't want to judge any service on first visit because nothing is ideal and especially during a pandemic which has resulted in limited staff and service levels. I'm all good with that but, when you drive all the way to an ice cream shop because you want a good REAL ICE CREAM MILKSHAKE (and not the overly sweet concoction offered at fast food places) you're kind of put off and shocked when it's HORRIBLE. The staff was nice in the drive thru and made efforts to quickly prepare my Shake. They asked me to park in front and they would bring it out. I ended up going inside for it instead and was so happy to see a Large Strawberry ice cream shake that looked like it supposed to. I thought it was worth every penny of the $7 charge. I got home and it was full of crushed ice. Huh??? Why was ice put in the blender. I tried to still drink it but ice kept getting stuck in the straw, so then tried to drink from the cup but had to keep crunching on the ice and the ice cream flavor was barely there. What a disappointment and was money literally poured down the drain. I called the store to see if there was a mistake made and was told yes, that was not correct and no ice should've been added. I received NO offer of refund, NO assurance that the crew will be corrected to prepare with right recipe in future...I just got a "sorry about that" response. I will give this place another try but certainly not for Milkshakes! Sorry review so long but thanks...

Trying to order ice cream through Uber Eats or DoorDash? Good luck! The only way I ever order here is by accident— when the Uber Eats app changes it from the location on HW6 to this awful store.

I’ve had orders cancelled because they were closed. Closed at 6PM on a Saturday. I’ve had orders cancelled because they “didn’t have those flavors.” Oh yeah? I ordered a scoop of chocolate and a scoop of strawberry. Not exactly exotic choices.

The one time I went in person, the store was grungy and disgusting with trash bins overflowing and sticky tables. The kid behind the counter was bombed on something— like he’d either just ripped a fat hit from a spliff or his xans were just kicking in. Oh, and it was like 93 degrees inside.

Long story short: this location needs to get shuttered until new management is brought in to bring it up to some sort of standards. Whoever’s running this place does not give half a wet squirt. I get it, it’s a fast food job and it’s hard to get employees who care— but at least hire people not actively trying to HURT...

I highly recommend NEVER going to this location. I'm almost at a loss for words at how badly my experience went. I'm writing this with an actual migraine from my experience.

I sat at the drive thru trying to make my order for 10 minutes. We were trying to get a special treat to celebrate the first week of school. However, they were out of vanilla ice cream. It was extremely difficult to hear the employee speaking. And almost impossible to understand when she was listing all the flavors quickly. I figured out that some of the confusion mispronounciation but also just having things not listed was the one of the hardest things for me during this experience. They were also out or unable to make a ton of things. There was no vanilla ice cream which was what the lo wanted but then I couldn't get my drink because they use vanilla ice cream to make that too. The employee also said that there was limited ice cream options because one of the...