Five Guys — Restaurant in Texas

I love the burgers from Five Guys! However, I would go to a different location, unless you plan on eating inside, so you can correct their mistakes. I have been to this specific location 3 times, and all 3 times they have messed up my order. Got two burgers and two milkshakes to-go today. I was sitting inside waiting for my order and they gave me the two milkshakes and they were already completely melted (they had just made them) and was essentially flavored milk. I asked the lady who handed my me food, "Are they supposed to be that liquidy?" She started to respond with, "Yeah that is how they come out." until she tilted the cup and saw it was anything but a milkshake. The part that got me was, it was the manager who originally made my milkshakes. As someone who works in a supervisory role, the manager is supposed to be the one who does things correctly. Granted, the guy was nice as could be, but when paying $6.00 for a milkshake, it should not be a worse quality one than a $2.50 one from McDonald's, let alone both of them. The lady did remake them for me, which the second time, they were actual milkshakes. I just got back to the office, and lo and behold, there is no A1 sauce on the burger, no grilled mushrooms, and I got grilled onions instead of regular onions. The onions aren't a big deal, but no A1 sauce and no mushrooms not only completely changed the flavor I wanted/ordered, but it was much drier than it needed to be. It was still good, as it was cooked fresh, but it was not what I ordered. Since this is the third time that my order has been messed up from this location, I will simply drive the extra 2-5 miles to go to a different location. Staff is super friendly at this location, but the attention to detail, such as toppings and trying to pass off two completely liquid milkshakes as properly made milkshakes, make it so I will not be back to this location. I understand that when it is a little busy, it gets a little chaotic. However, messing up orders not only creates double work for all the employees, but can make it so you lose business. I get that we are all human, but for it to be 3 times in a row, either I have bad luck, or the staff is easily...

I made an order online unaware that there are two Cypress locations. I called the location I knew about immediately after placing the order to say I didn't mean to make the order for pick up, and could I make it for delivery. The guy that answered the phone said hold on. I sat on hold for almost 8 minutes then hung up and continued to redial since they would not pick up. I drove over to find an empty restaurant and 4 guys in there doing nothing. The phone was sitting off the hook and said I'd like to cancel my online order. The same guy who answered still said nothing about my order not being at that location. He calls another guy over who says we left you on hold because we were looking for your order. They weren't doing anything. And this was 25 minutes after I made my order. He then hung up the phone that was still off the hook. Then he tells me that my order must be at the other Cypress location. It does not take any time to know if you received an order once you've asked for my name. This could have been rectified over the phone in a matter of a couple of minutes. They were unapologetic and unbothered at what they had done. I had to call the other location and cancel my order after all of this transpired. This location has zero customer service, or accountability for their actions. I will never eat at Five Guys again. I expect to see my $74.51 refund for food never received back in my account in the next few days or this will escalate. Five Guys at 25845 US-290, Cypress, TX 77429 needs to put their employees through customer service training. I will never eat there again. I was warned by a friend, but thought that was just his experience. I certainly should have listened....

I recently had the pleasure of dining at Five Guys, and I must say, it was an outstanding experience from start to finish. The customer service was truly exceptional. From the moment I walked in, I was greeted with warm smiles and friendly greetings from the staff. They were attentive, knowledgeable, and genuinely seemed to care about making sure I had the best possible dining experience.

Now, let’s talk about the star of the show: the burger. Hands down, it was the best burger I’ve ever tasted. The patty was perfectly cooked – juicy and flavorful, with just the right amount of char. The toppings were fresh and abundant, and I loved that I could customize my burger exactly the way I wanted it. The bun was soft yet sturdy enough to hold all the delicious ingredients together without falling apart.

The fries were another highlight. Crispy on the outside, fluffy on the inside, and seasoned to perfection. I also appreciated the generous portion size – definitely enough to satisfy even the biggest of appetites.

Overall, my visit to Five Guys was top-notch. The combination of fantastic customer service and the best-tasting burger I’ve had in a long time makes this place a must-visit. I can’t wait to go back and enjoy another...