Popeyes Louisiana Kitchen — Restaurant in Texas

I share the same consensus along with others, the manager (male manager) at this location is very unprofessional. I ask for 4 wings bone IN. He said he only had the bone Out specialty wing strips. (The flavored ones) I asked again to clarify that they did not have bone IN wings. He said no. So ordered from the numbered special. (#2 a 2 piece) He asked “White or dark meat?” I said white because I wanted to see if my breast was coming with a bone out wing strip since he said they did not have any bone in wings. I pulled around to the window to pay and low and behold, I got a breast and 1 Bone In chicken wing. I asked him why did he say he did not have bone in chicken wings . He said he did not sell it like that and in order to get 4 wings I had to order 4 breast and wing combos. I said this is not true because this should be an a la carte order for 4 bone in wings. Again he said I would have to order a numbered special in order to get 4 bone in wings such as a breast and wing combo. So I would have to order 4, $10 breast and wing bone in combinations to get 4 wings. He said I could not just order 4 bone in wings. My husband was in the car with me and he asked if he would just please replace the 1 breast and charge for the 3 extra wings for whatever the cost was so the Manager conceded and decided to let me order the 4 wings with an additional $5.00 . (I really wanted the wings because I had cravings) I will NEVER solicit this location again. I had to pay extra with time and cost which was a waste of my time. The wings ended up being over cooked and dry. I should have gone to KFC like I started to. I felt discriminated against to be honest. If this is not a common practice to order a la carte or wings separate then their should have been a sign posted. Or on the digital display. He the manager, made up this rule on the fly because he may have been running out of chicken. I don’t know 🤷🏽‍♀️. What I do know is I won’t be back at this Popeyes location in Cypress, Texas🚫 Bad franchise owner. Bad manager. Poor...

Come on Popeye’s! How about getting it together across all locations? For a couple years, as soon as I found out they offer it, I’d get a military discount of 15% off the total order. I went to other Popeyes (Tx. and La.), presented my retired military ID and was either told that Popeyes doesn’t offer any discounts - military or senior discounts - or I’d get a 10% or 15% discount off the total bill. So I would always ask at any of the Popeye’s. So, back to the now; a few weeks ago I went to my local Popeye’s that have been providing me a 15% discount for a few years and got a 10% instead of 15% discount. No problem. Next visit about a week or two later I received a discount of 10% on one item. The least expensive item at that! Couple of weeks later, received a 10% discount on the total cost. Sent email to Popeye’s asking what is their policy? Do they have one? To date I’ve heard nothing in response. Tonight? Was told that Popeye’s offers no discounts. Seems like management needs to unify and communicate, they are putting their employees in a difficult position with the customers. When I asked who in management told them no discounts they said it was “Mr. Nate”. That is all they knew about this area manager/supervisor. No way for me to call and talk to him. I don’t demand a discount just because I gave over a quarter of a century in years for my fellow Americans. But I appreciate consistency from businesses that I care to deal with. I’m loosing interest in Popeye’s. I wonder if they offer...

I’m writing because I visited the Popeyes at 17318 Spring Cypress and 77429 this evening 6/11/25 around 5:50 pm. When I got home I was very disappointed and dissatisfied to find that I did not get my order exactly how I ordered it. I ordered an 8 piece family meal. It said on the screen it would come with 2 legs 2 breasts, 2 wings and 2 thighs. To my disappointment I received 4 thighs, 0 legs 2 wings 2 breasts. I feel as though if they are going to substitute pieces with other pieces they should say that. I bit into the biscuit and they were awful almost like they were under cooked and overcooked at the same time and days old. I was shocked because I bypass other Popeyes to go to this one because the food is normally fresh and the order is correct. That wasn’t the case today. These were the worst biscuits that I have ever tasted. I would like to hear from someone so we can Further discuss this matter, I would also like my order replaced. I called the store several times and nobody ever answered so I decided to go ahead and write you here. I look forward to hearing from someone on this matter.

Thanks...