Raising Cane's Chicken Fingers — Restaurant in Texas

am writing to formally express my disappointment with the treatment I received at your location on September 22nd, at approximately 11:45 PM.

After working a 14-hour shift—on my birthday, no less—I stopped by to order food. Unfortunately, my card did not process correctly, despite having more than $2,000 in my account. The cashier was very kind, apologetic, and empathetic, and even mentioned there seemed to be an issue with the machine. I greatly appreciate their professionalism and compassion.

However, when I requested to speak with a manager, I was shocked and hurt by the response. I overheard the manager, Lilly, say she was “busy” and refuse to come speak with me, despite the cashier asking her four separate times. As someone who has been a manager for 17 years, I know firsthand that no matter how busy you may be, it is part of the responsibility of leadership to address a customer’s concern—whether the answer is “yes” or “no.”

All I wanted to ask was if I could step out to the ATM and return for my food before closing. Instead, I was dismissed, ignored, and left feeling mistreated and disrespected. This is not acceptable behavior from someone in a leadership role. A manager should lead by example, and unfortunately, in this situation, that standard was not met.

Once again, I want to commend the cashier for their empathy and professionalism in the situation. They made an effort to de-escalate my frustration, and that deserves recognition.

I am requesting that I be contacted regarding this matter. I am deeply disappointed with how this was handled, and I hope steps will be taken to ensure no other customer experiences this type of disregard.

Sincerely, A...

Y’all need new closing staff. Idk who worked on 12/09 but the entire experience was a headache. I forgot my sweet tea so I had to circle back, then when I got my sweet tea is was nasty. So I circled back again, and got a soda. The lady was cool for letting me get something else but maybe smile and maybe being a little nicer when taking orders wouldn't hurt. No need to cut me off and shout “what” if you didn’t hear me when taking my order.. maybe turning down the rap music yall are playing inside would help. Also I understand if it’s too late to make a new batch of tea, I didn’t expect you to, but there’s a more professional way to say that then “we ain’t finna make more.” If you don’t like your job or simply can’t do it.. get a different one.

Now everything I’ve mentioned already is whatever.. it was my choice to continue circling back and waiting in line over a tea.. plus bad service is everywhere. What really made me write about my experience is the fact that I got home and my food was terrible. How many chicken strips come in a caniac combo? 6… not 5. So not only can the staff not give good costumer service. They can’t count? The fries were also so salty we couldn’t eat them. Tea was vile. Experience sucked all the way from the ones making the food to the ones handing it out.

Ps tell the kitchen staff to watch what they say.. we can...

I am writing to express my consistent disappointment with my recent dining experiences at your establishment. On three separate occasions, I ordered the six-piece combo meal with extra fries, only to receive a significantly smaller portion of fries than expected – a portion size more consistent with a children's meal. This discrepancy is particularly frustrating given the premium I pay for the extra fries.

Furthermore, I have repeatedly encountered issues with the beverage dispensers. On each visit, either the soda machines were out of service or I received a flat soda, despite paying for a fresh beverage.

My most recent meal cost $22, and the inadequate portion sizes of both the chicken tenders and fries felt significantly disproportionate to the price. While I understand that occasional issues can arise, the repeated nature of these problems suggests a systemic issue that needs addressing. I have previously attempted to resolve these matters with the general manager, but unfortunately, no meaningful changes have been implemented. Therefore, I am requesting an opportunity to discuss these concerns directly with you, the owner, in the hope of finding a...