Jack in the Box — Restaurant in The Woodlands

Hours of operation need to be updated if you’re not going to stay open through duration of hours stated you’re open. Saw on google maps this location closes at 12am on Thursdays, verified on JitB website this location didn’t close til midnight before heading that way, only to arrive at 11:45pm to a closed establishment. Though it looks open—lights are all on in the kitchen/drive through area as well as the drive through menu being lit up and a couple cars in the parking lot. Only to sit at the drive through to nothing. I said “hello” in hopes that the off-chance they didn’t hear my car drive up. Nothing. Waited a couple minutes, went back online to check the website to make sure I hadn’t misread the day/times. Nope, says closes at midnight today.

Drove around and either all the staff left or they’re hiding out in the back cause when I looked through the windows there was nobody visible.

I understand if you don’t want to be open late, but update your hours so I don’t waste my time and gas going to a closed business, only to now have to resign myself into going to McDonald’s instead.

Posting here because I know if I call to try to inform management of the staff shenanigans then it won’t end up getting to management to have anything resolved.

And as I sit here in the JitB parking lot typing this, all the lights in the place that were on (that made it look open, including outside parking lot lights) just turned off at 11:56pm, so either they’re on a timer or there really is staff hiding out in the restaurant just not working but getting paid.

Incident occurred on Thursday, March 24, 2022 11:45pm for reference.

And just as I’m about to hit post, I saw two people walk out the door so yeah, people hired just not wanting to work their...

Giovanni the manager was my cashier. Took it well that was until I #1 noticed he did not give me my receipt. Then once my food was ready he was trying to give it to me in a bag (I ordered to dine in). Then I asked why was my food being given to me in a bag if I told him it was to dine in, then the cook (young white complected man with glasses) throws my food still in the bag on a tray and says “here”! Then i noticed my shake was a large. I told Giovanni i substituted my medium drink for a medium shake. He then told me they did not have mediums, when in process of taking my order he never explained that to me. Instead just charged me for something I did not ask for or was aware I was getting charged for. I told them if I could speak to a manager because I felt so disrespected. Giovanni explains he’s the manager on duty, so I then asked for a complete refund due to all the unprofessional behavior. NEVER EVER WILL I COME BACK TO THIS JACK IN THE BOX AGAIN!!!! Very unprofessional employees who noticeably do not want to work! Not once did I get an apology just a lot of ugly looks, and attitude. DO NOT COME...

I pick up food for work and 3 orders were put in already I just needed to go through the drive thru and 3 people gave me cash for their orders meaning 3 separate payments, I pull up and I tell her I’m picking up for the 3 people and I need to make 3 separate orders, the orders weren’t anything but a couple of tacos, very simple, and the lady tells me to pull up, I pull up to the window and she hands me the food for the ones who ordered online then I have to remind her that I’m also making 3 orders and there is obviously a language barrier causing problems as she wasn’t understanding me, she asked for the names and I had to remind her again that I’m trying to make them here! She gets upset starts shaking her head everywhere giving me clear attitude, and the tone in her voice is screaming nothing but I don’t care and get out of here, I finally get to make the 3 orders after much difficulty and her getting upset with me through the whole process, she never smiled once at me the entire time and made it very unwelcoming, will not be...