Verizon — Local services in The Woodlands

Cannot say enough good things about Ben!! Stopped in around the end of December or early January to ask about upgrading a phone. Even mentioned that we planned to visit BestBuy also because they were having a good sale. Ended up waiting for the S25 to be available for preorder through Verizon instead of purchasing a different phone that day. We also mentioned an issue we were having with sending back the home Internet router we no longer needed (we were getting the run around with the customer support through Verizon's app and couldn't get a return shipping label) and he was able to get it sorted and send us off with the return label we needed! Combined with the delightful conversation we had with Ben, that solidified that even though we could have taken care of the order easily through the app, we wanted to go out of our way to go back to Ben when it was time to take care of the preorder, so that's what we did!

Here it is, mid April, and we're adding another line to our account. My first thought was to reach out to Ben and I'm so glad I did!! He remembered me and was waiting for me when I walked in the store. We could have handled this order online also but I'm so glad we went in store. And not just because we needed a little help later in the day (we had a slight issue porting a phone number that was easily resolved) and Ben went out of his way to help us when he absolutely didn't have to. Very much appreciated!!

It is a rare occurrence to find customer service like what Ben provides. He will help you get what you want and need, with no pressure. It is very obvious that he truly cares about his customers. His smile and laughter is infectious and the rest of your day will be so much brighter after visiting with him!!

Ben, my friend, you deserve all the wonderful things in life. May God...

Evette helped us - she was awesome! We both were up for new phones and didn't want to increase our monthly bill. She was able to get both of our phones upgraded plus increase functionality of our plan all without increasing our monthly bill. I originally posted this 2 months ago - now changing from 5 stars to 1! After 2 weeks w/our new phones & plan (4GB/mth shared), we hit our data limit & had to pay $15 for 1GB. We learned that with the preset apps on the phones are set for automatic update, etc., so we had to configure our phones and turn off all the notifications, updates, etc. Then we get our 1st bill - which is $20/mth more than our old plan/phones, which wasn't supposed to be the case. Verizon's only suggestion is to turn on something like protective mode, which slows down your data! So basically, we have fancy new phones that we can't use our phones like we used to unless we are on wifi - like streaming music (which I pay $9.99/mth for from Google Play), can't download new apps, etc.! And if I want to do all those things, I'll need to change my plan to 8GB/mth. (that's the only option after 4GB), which will cost another $20/mth - a total of $40/month MORE than our old phones/plan. I wish I would have just left it alone - I feel like we've gone back to 1992 when people worried about cell phone overages!! Oh, and the reason I don't change to another carrier is because Verizon does have the best coverage, which we need for both work/play...they've got us over a barrel and are taking advantage of it. I've been a Verizon customer...

I have now been on the phone over an hour and still waiting to get a business hotspot reactivated The last few times I’ve tried this store it was awful, they must not be paid on commission They use covid as an excuse to not want to even have customers interrupt them and you can’t walk in like any other retail store in this county I’ve had their service for my business devices for over 20 years Unfortunately I’m going to have to go into the store for a new iPhone and another hotspot Dreading it. After I get finished with “on hold hell” trying to get this device activated I’m going to call the store and see if they actually answer, will probably get sent right back to the central number. I always bragged about being about to use Verizon anywhere in the world and their tremendous service level which is why I pay more than other providers I’m afraid I need to find another provider What happened to Verizon-seems like they are using covid as an excuse to cut personnel, fail to train the store employees on customer service etc. very sad

As expected you can no longer call the local store and speak to a local human only automated messages and back to phone bell I own a business and need new equipment now yet the earliest appointment I Can even get to buy equipment is tomorrow evening not helpful and so many other choices Hoping to find a company that is actually open for small businesses when they need help and to...