Whataburger — Restaurant in The Woodlands

Dear Whataburger Team,

I’m writing to express my disappointment and frustration following a recent visit to one of your locations (30330 FM2978, Magnolia, TX 77354)

After my sons’ intensive tennis camp, we were excited to treat ourselves at Whataburger around 1:30 PM. I brought my two 12-year-old boys, and we placed the following order: a Whataburger meal, a Patty Melt meal, and based on your current promotion, added a Kids Meal and WhataWings at the advertised promotional prices of $4 and $6, respectively.

However, I was incorrectly charged $9 for the WhataWings instead of the promotional $6. When I politely asked the cashier whether this charge qualified for the promotion, she responded with visible impatience and made no effort to assist. Rather than clarifying or correcting the issue, she simply turned to a colleague and said, “Can you fix?”

She also pointed at my 12-year-old son and claimed that he ordered the Whataburger meal and WhataWings without requesting the promotion, effectively placing blame on a child instead of helping us understand or resolve the issue.

This experience was disappointing not only because of the incorrect charge, but also due to the lack of professionalism and courtesy shown by the staff to treat a kid. We were genuinely excited about our visit, and I expected a more welcoming and helpful interaction, especially when the store is running a promotion.

Customers should not be blamed for not fully understanding a promotional offer. A helpful attitude and clear communication from staff go a long way in ensuring a positive customer experience. Promotions are meant to create goodwill and encourage return visits. This encounter unfortunately did the opposite.

I hope this feedback will be taken seriously, and that steps will be taken to ensure better service for...

Curbside is frustrating. Multiple times experience is poor. Stopped using curbside because of issues. Provided internal feedback and comments on Whataburger app to no improvement. Used curbside again today for lunch after not using for a long time. Still the same issues with service in a timely manner. Arrived 8 minutes after order (app said ready in 6-8 minutes). Checked in and the only car in curbside. 11 minutes after checkin and four cars arrive and received their food while I’m waiting in curbside. Whataburger team member comes over and asks my name on order. Immediately comes out and apologizes and provides a free cookie knowing and stating that order was waiting there for sometime and overlooked. Okay, things happen. However, this has happened 75% of the time for curbside. Reason I stopped using curbside and going directly to drive thru. The sandwiches were cold. I asked for new hamburgers and fries that were hot and fresh. Team member comes out and says they were waiting on buns and apologized for the mishap and provided a free cookie. Burgers were not remade fresh. After 18 minutes after checking in and receiving food went home with order. Burgers were cold. Don’t do curbside here. Use drive thru or counter. Curbside service is unacceptable after multiple times providing comments and feedback to improve. I’m actually not going to Whataburger ever again. Just fix the issue for other future customers. Unacceptable with multiple curbside experiences at...

I’ve been here at least 20 times. Whataburger is great cause it’s the same Everytime. Why when I’ve been before. When I’ve used your App (as a business you want us to use this. This means we order more often aka spend more money). So my question I is why before when I would order (after 10pm so I can use the drive thru) and the drive-thru attendant would say pull to the 2nd lane and we will bring it out. Amazing yes this is how online orders work. I get my food hot and ready and I beat the drive thru line. So tell me why the last at least 5 times I’ve been I picking up my food including tonight that I wait behind another car that obviously has a drive thru order they made at the store. Then I come up an I tell my name and they automatically hand me my food and drink no telling how long it’s been sitting there. Also to add, the car in front of me was at the window at least 10 mins that’s being generous. When I get my food my fries are cold. And not sure on my sandwich but I heat it all up in the microwave when I get home (I live 5 mins away). Whataburger whoever the owner is of this store you should be appalled that I came home and had to microwave your food. That’s embarrassing just saying. You’re know for freshness. Please tell your people that if it’s an Online order to have them pull up in the extra lane ( the lane you made extra for some reason) then bring their...