McDonald's — Restaurant in Thornton Township

The young lady with the blonde hair very rude she rushed me to order our food and then get it wrong and then when i told her that i have a coupon she still try to charge us for the item that we suppose to get free. Now the ones that serve the food at the next window are very rude my family and i order strawberry sundaes the strawberries had been sitting in a cup with nothing on it for over 30 minutes or a hour or more the young lady told me. Not being refrigerated it will go bad with Nets flies and stuff flying around in the restaurant. That's very unsanitary when I ask for a refund to speak with the manager she caught a attitude because I wanted a refund and didn't want the ice cream sundaes no more because the stuff been sitting out that's nasty who want to be fishing around in their ice cream not knowing if Nets or flies or mosquitos in it and getting ready to eat it that disgusting but for now on I will be going to another McDonald's because this one is very unprofessional this is not the first time that I had a problem with this location i can count on one hand within a week its aways a problem poor customer service skills they need to be retrained it's very sad. Without me and everybody else spending their money they won't be getting paid and they talk to you any type of way very rude and very...

At 4:38 AM October 10th 2024 I had a very awful experience at the Calumet City McDonald's. So I decided to come to the Salem locaution this wonderful man named Marlin the drivethrough and make sure that I received my birthday points for my free coffee and he was so polite he fixed everything for me that the very rude man in climate city told me to pretty much f off so I advise you to go to McDonald's overnight because Marlin is the absolute best in drive-thru I will be returning to Given a tip I did not have any cash he took care of me with a smile no problem I sleep I was Kand I wish everybody was as considerate and pleasant as him you don't get this kind of service or communication skills especially in the restaurant industry people underestimate The people that work in fast food they don't realize how difficult it can be to have to take orders listen on the head set take money Deal with the ignorance of the people that come through and expect service with a smile when they s* on you shit people deserve to get spit on and Marlin took care me I honestly worked at Wendy's and one of our rules were if you would not give it to your children or your grandparents do not put it out the window Marlon I appreciate your service and I will be returning to give you a tip...

I had one of the most rewarding experiences at the location on 162nd Street in South Holland IL. I was there to redeem my replacement breakfast from a previous mishandling of my order. Seemingly when I informed the employee in the drive thru, there was a slight problem when she gave my name to the manager. BUT she asked me a few questions and instructed me to drive forward and greeted me at the window and informed me that THEY were going to take care of it. I drove to the next window and the order was incorrect BUT I smiled and was able to make them feel at ease and without looking the manager repeated my order to the employee and she asked me could I move up while they correct it. The manager brought me the order with confidence and apologized for the inconvenience and I was impressed with her follow through and didn't push it off on her staff. Leading by example is a great work ethic and is a great asset...