BJ's Wholesale Club — Restaurant in Tilton

My mother in law picked up the cake I ordered for my son's first birthday on friday night after the bakery had closed. I am absolutely horrified with the quality...the middle of the cake was raised so high the cake box would close and smoosh into the frosting! How did the employee not notice? The writing looked horrible, and by saturday morning the words were runny and left it looking even worse. They didnt even box it correctly, so when you opened the box lid the cake was facing the opposite way...why?? I have never been so embarrassed to serve a cake in my life. I'm so thankful I made my son's smash cake, and didnt leave that to BJ's bakery to screw up as well. I will absolutely never order again, or recommend ordering, a special occasion cake here... you will be left disappointed. I will try to attach pictures. (Taken Saturday morning before the party)

Update* I have also attached a photo of the cake I ordered,...

We bought from this bjs multiple times, we walked in about an hour before I posted this, the man at the door was really rude to us when we tried walking to the front desk, (it was a one way) and it wasn’t like hey mama you can’t go that way, it was in a snarky rude way he said it. When we were leaving we bought a mattress and someone in our party bought a tv. We gave him the recipes, he let our entire party except the person with the tv to go, he stood in front of the cart with the tv and check ALL the serial numbers to make sure we were not stealing the tv and made this clear. We have never felt so unwelcome...

I'm disabled. I used their wheel cart to get around. When I was done she demanded me to plug it in. I cannot bend... the plugs are way down close to the floor. My husband unplugged it so I could use it but was busy cashing out when I dropped it off so when I told her ..she checks you out at the door.. anyway when I told her I couldn't . That should be her job. She was just standing there. So after I told her I can't she started to mouth me off... highly uncalled for an not very perfectional. Of her. My husband then overheard it all an went to the manager.. no respect for the disabled. Happens again...news...