Maddie & Bella Coffee Roasters — Restaurant in Toledo

First time visit. I googled for a coffee shop near me on my way to church. This coffee shop was small but comfortable I asked for a French vanilla cappuccino and was told by a worker they did not have it. When I got to the order counter, I said I wished you had French vanilla. The second worker said they could do it. I was surprised that the staff was not fully knowledgeable about what they offered. A bad sign but not the deal breaker.

The worker did apologize for not knowing. After I received my cappuccino.

it was barely room temperature and I asked if I could get it hotter and less strong. She proceeded to correct me and say I should have ordered a latte because it’s less strong and is served hotter.

I told her this is not my first time drinking a cappuccino and I know how it taste. Maybe your restaurant serves it differently. She made me a latte which did taste better, unfortunately it was still barely room temperature.

Coffee should be served hot unless it’s a Ice Coffee. It’s unfortunate that a Ms. Know It All Employee can ruin a business reputation. I...

I’ve been a loyal customer of Maddie & Bellas for years but during a recent visit I was shocked to see employees wearing shirts with large graphic targets and the phrase ‘Gun Control Now’ boldly across the front. While I respect basic rights to personal expressions I don’t feel political messaging like that belongs in a customer-facing role especially after a major national event that was politically and religiously charged. It made me feel uncomfortable and unwelcome first and foremost, and almost as if I might be confronted or treated differently because of my differing beliefs. It also left me questioning whether I would receive a quality product from these baristas who were openly comfortable creating such divide. I reached out to the company for clarification on if they knew this is what their employees were wearing or not but haven’t received a response in several days. I’d like to know if this reflects the business’s values so I can decide whether to continue spending my...

I’m Toledo born and was visiting Toledo for a few weeks. I made it a point to go to Maddie and Bella’s because it’s the best coffee in Toledo. I am a big fan of freshly roasted beans and when I went in they had so many options that were roasted that week, a week before, or even just a couple days before. As a person who values high quality coffee, I have to say I love Maddie and Bella’s. I live in Italy now and I bought two bags of whole beans at Maddie and Bella’s, one Columbian and one the warehouse blend. I have to say with a fine grind and my moka it tastes like home. I’m really thankful for such a good specialty coffee shop in my city and I take pride in being your customer.

To anyone who’s ever thought about buying some beans, equipment, or even just a latte— do it. Maddie and Bella’s offers an experience you won’t forget. I certainly won’t!

Anyways, keep doing what you are doing. The customer service is always great, lattes are amazing, and beans are always...