Loved the overall experience, was my third time here on a field trip with my daughter & her class. Upon lunch time there was about 2 dozen lunch boxes missing resulting in kindergartens (4,5,6 year olds) without lunch while other people around them have their lunches & are eating while we had no idea where the others lunches were. I kindly asked an employee where we could go to retrieve the lunches that they said would be brought to us by lunch time (& weren’t) & was met with a rude employee by the name of DONNA ( D O N N A she proceeded to yell across the lunch room in front of at least 200 students and teachers) with a bad attitude saying loudly that they are doing all that they can. I walk away & come back for an update approximately 4 minutes later on where my child’s lunch box is and walk into Donna & her manager in a janitor closet, (mid age white male, brown hair, balding) rudely talking about me & making comments & calling me out of my name. I asked if she was talking about me and she begins shouting. I asked why she has an attitude and she begins to shout again. I paid for this field trip for myself and my daughter. Was told that my 5 year olds lunch would be brought down in time for her to eat and it wasn’t. I should have never been shouted at by a janitorial employee who has nothing to do with my kids lunch in front of every teacher, chaperone & student, leaving my student 10 minutes to eat & by the time the lunches were delivered students were already finishing the lunches that did make it on time. It was disrespectful, unprofessional and embarrassing. Donna is pathetic and does not deserve a job in public services. Multiple kids and adults were upset by the situation and all Donna did was make nasty comments and storm away. Shout out to the tall man in the black t shirt with glasses that made the situation right, I did not catch a name. But it was & is Much appreciated