Thai Food To Go — Restaurant in Torrance

There are many reasons not to go here, ahhh..let me count the ways. If you are not into reading long reviews, I will state a few in the first paragraph. As others have stated on here, the quality and portions of food has gone down, I ordered spare ribs, not only was it oversalted but I only received THREE pieces for eight dollars, (get a lot more in the overpriced PF Changs) with a lot of raw salad that I did not order but that's how they padded the meal to make it look like more, all the other orders that had meat gave you very little meat but the worse part is the horrid way they treat the customer. If you do not want to read why others have given it one star, let me tell you. One person returned his order as they put beef instead of chicken, instead of redoing the order, he watched with disgust, them using their fingers to pick out the meat to replace them, another guy picking up his order saw "the owner, manager??" just add a $2 tip without asking his permission, in my case, they just plain cheated me (be careful they may substitute a cheaper item than what the menu says you should get, and others mention that they charge you more than the menu price, so double check your receipt.) Many people have complained of how the woman who I assume the manager or the owner treats people, instead of trying or rectify the problem to retain customers, she acts in such a rude matter to drive you away. There are many Thai places in Torrance who appreciate your business, go there, but if you for some strange reason you do want to use them and order delivery, do NOT order directly from them, order from doordash, grubhub, a third party, so if they omit an item or mess up, the third party will make it up, but as I said a business that treats people like this, should NOT be in business. Below is how she cheated me.

They started a new program I guess with the credit reader "square" that rewards their customer's loyalty with emails with little bonuses. Having been a loyal customer for many years, I got 2, one for a free iced tea (which they always give out when you order at least $15) and one for $5 off, I wanted to use the $5 off coupon and get the free iced tea the first time, but she said you do not get that because of the coupon, so I said fine, give me the iced tea and I will save the coupon.

I ordered two days later and used the coupon, in my order I got a combo dinner where a chicken satay is supposed to be in it. When I received the order I knew something was missing but forgot what, wondered if they changed that combo but later on, on the receipt I saw that a roll was supposed included. When I called to tell them that they forgot to include the roll (and I was just going to tell them to take a couple of dollars off the next time, as I did not want the driver to come out again for one item) the woman that I was referred to,(manager/owner?) refused, saying that because I used the coupon I could not get it, she said like the iced tea. I told her that the ice tea is a separate item but the roll is supposed to be IN the combo meal, than she lied and said she told me that when I ordered. Other than answering the phone, she did not talk to me, in fact when I mentioned the coupon she transferred me to someone else. The cost of the roll is not that much, but first it angers me not only did they substitute a cheaper item but they would not even give me that and then lied about it! I have spent at least $5-600 a year here as I do not have a car and they deliver, and I said to her, I order from here a lot, do you want to lose me over a roll (which again, on the menu, says it is in the combo meal, and was cheaper than what I was supposed to get and remember this is NOT a separate item,) she just hung up on me.

I will charge it back on my credit card and she will spend more time dealing with the credit card than the roll is worth. It seems like that they regret doing this $5 off thing, so they "punish" people for using it. If they do not want to do that, they should not offer...

sad and disappointed but today’s service really dipped below my tolerable scale. i've been coming here for years for their spicy fried rice and pad see yew – quality’s been good for as long as I can remember. Then pricing went up several times but still ok for good tasting food, understandable – heck, gas price goes up too. Then they start going into smaller packaging. They even tried explaining it’s the same size. Give me a break – does anyone else buy that, common I’m an engineer - detail is in my blood. Ok, still tolerable – why not. Today, I ordered beef pad see yew and chicken fried rice. When I arrived, order wasn’t even cooked – now there’s none and no to go order being cooked, in the kitchen. Okay I get it, payment first before cooking. Ok fine. 15 mins wait, oh well, luckily I’m not pressed for time. So I made my payment (I also added a side of white rice, $1.65 WOW for plain white rice). So 15 mins later, order’s ready, they bagged my order with the free ice tea. In the car, I opened it and of course ice tea spilled (mostly ice anyway). So found out, they had used chicken instead of beef in the pad see yew. So I took it back, pointed it out to them. So they apologized and took it back to the kitchen. I saw them fished the chicken out with their bare fingers. I told them, stop, forget it, Give it back, it’s fine. But that is just so gross. Now why on earth wouldn’t you just cook a new batch with the beef. They’re willing to lose a long time very patient customer over an order of pad see yew. Unbelievable. Granted they probably thought I was in a hurry. Well then, in that case, the right thing to do is to ask your customer. How do I make it right, can you wait while I cook you another batch would have been better. I just can’t believe it. I left in disgust – didn’t even want a refund. That’s it, today, this place really did it… not coming back. There are other places like Thai Soho on PCH in Lomita and Royal Thai Cuisine on Crenshaw in Torrance. I tried these 2 places and found food to be equivalent. Now I see why Thai Food To Go is losing customers left and right. They just lost my...

June 10, 2019 customer issue very unaccommodating. I am extremely dissatisfied with customer service. Today I ordered a combination spicy fried rice over the phone. It includes chicken, pork, beef, & shrimp. I went to pick up my order, got home, poured it in my bowl ready to eat, only to discover there was no meat inside only shrimp. I immediately called to let them know & they said ok sorry bring it back, but we will have a new one ready for you when you come. I drove back up there, the restaurant rep looked in the container saw that there was no meat inside. She proceeded to take it to the back to throw it away. I said to her since you are planning to throw it away, can I just have it. She said no. I said you rather throw it in the trash than give it to me? She said I can give you a free tea. I said what is a tea going to do for me & your planning to throw the food away. I said to her, "wow." I drove all the way back her & you are not going to accommodate me as a customer, really. She said, no but here is your new order. She gave me my new order. When I got home, my order was wrong AGAIN!!!! The rice this time wasn't even spicy, was some there of the vegetables weren't cooked, & there were only two pieces of meat inside 😠😡😠. Do not go here, they don't really care about the customers, only the money. Very wasteful. I will post my complaint on other social media websites too, to make potential...