Tim Hortons — Restaurant in Town of Amherst

Sad to say that this Tim Hortons has gone so far downhill. The owner should completely scrap the staff and replace with new people. I am a pretty easy customer to please, however when I’ve tried to order the same thing 3 different times and it’s always wrong...some thing has gotta give. I feel bad because the lady who usually takes my order is older. Last time (the 4th time I attempted to make my order) i repeated it to her 3x in order to verify I’d get what I’m paying for and she assured me she had it typed in correctly on her screen. Perfect. I check my order and wrong again. Instead of making a scene, I took my order and left however I have 4-5 friends who visit this location and each time they have the same complaints. Just inconvenient. Owners need to evaluate the staff big time. They spent all this time to remodel the...

I have waited a few days to write this. I have a problem with a company, not the workers, who don't understand how to add. When a special happens they seem to think it's ok to make the computer upscale the price to the special. Check the price of a large latte with a flavor shot, but make the shot the seasonal flavor and they make you pay .40 more because that is the difference to what I ordered and the seasonal special that I did not order. Now it isn't about the minor cost, this is about principal. I have to pay for the extras I don't want. Whip cream and all that goes with the special. I do not find the staff pleasant, they always sound miserable. And things get worse when you point this fact out to them. Usually my latte is wrong. I have had to go back everytime. I used to be a...

**^Warning… Although the food and drinks were good at this location the service was not. I waiting at the counter for 5 minutes while multiple employees walked passed me and made eye contact. I said repeatedly and loudly excuse me and hello and no one acknowledged me. We made eye contact multiple times and not a single employee had the basic decency of saying “ just a moment or I’ll be right with you” Where are people getting trained these days?!?! I was a barista and it’s not rocket science to say to a customer I’ll be with you in one moment. My sister came in after me and had the same exact experience. After waiting a while the employee working the drive thru finally came over to take her order while there were multiple employees behind the counter. Will not be returning after this...